Plumbing Service Manager (Relocation Package)

Olympic Plumbing Technology•Olympia, WA

25d•$85,000 - $130,000

About The Position

We are seeking a Plumbing Service Manager to lead our residential service department. This role focuses on service operations, team leadership, and customer satisfaction, while also supporting revenue growth through service upsells and maintenance agreements. You will oversee service technicians, manage daily operations, ensure high-quality work, and foster a culture of reliability and professionalism.

Requirements

Minimum 3-5 years of proven service management experience — ideally within plumbing, HVAC, or related home services/trades.
3–5+ years of trade experience with demonstrated leadership or supervisory responsibility.
High influencer: able to lead, inspire, and motivate technicians while building trust and confidence with customers.
Strong implementer: you don’t just plan — you execute, establish processes, and make them stick.
Track record of achieving service revenue goals, controlling costs, and growing field teams.
Excellent communicator: confident working with customers, technicians, leadership, and ownership alike.
Integrity-driven: you do what you say, hold yourself and others accountable, and maintain high professional standards.
Tech-savvy: comfortable using scheduling and CRM tools (e.g., ServiceTitan) and leveraging data to improve performance.
Valid driver’s license with a clean record; ability to travel locally as needed.
Willingness to relocate to Washington State — relocation assistance and 90-day housing support provided.
A people-first mindset—able to lead, coach, and inspire technicians while ensuring customer satisfaction.

Nice To Haves

Plumbing license (PL01 or PL02) preferred but not required based on experience.

Responsibilities

Lead, mentor, and grow the service department, including hiring, training, scheduling, and performance management for technicians and support staff.
Drive discipline and execution of internal service systems, including our 12-step process, 10-point inspection, and customer option presentations.
Oversee daily service operations, ensuring excellence in dispatch coordination, job profitability, quality control, inventory, and tool management.
Use data and our CRM tools to monitor profitability, technician performance, job flow, and customer retention—adjusting strategies to meet targets.
Own P&L metrics for the service division, including job volume, average ticket, upsell rate, cost control, and customer satisfaction.
Partner cross-functionally with Warehouse, Install, Sales, and Operations teams to ensure seamless service delivery and support company growth.
Develop and implement service growth initiatives, including maintenance agreements, upsells, and new service offerings.
Conduct ride-alongs and site visits to evaluate technician performance and ensure adherence to company standards, safety, and customer experience.
Engage directly with customers as needed to resolve complex issues and reinforce the company’s commitment to quality and professionalism.
Maintain vendor relationships and ensure all service vehicles and tools are properly stocked, maintained, and operational.
Stay current on industry trends and technologies, implementing best practices to improve efficiency and service innovation.