Plumbing Sales Operations Manager

1-Tom-Plumber Johnstown•Harrisburg, PA

6d•$60,000 - $150,000

About The Position

1-Tom-Plumber Harrisburg is a growing plumbing company, and we credit this to our commitment to taking care of our employees - who take care of our customers. Come join us if you are seeking to grow professionally and enjoy a fast-paced working environment. We are seeking to hire a skilled Operations Sales Manager who can instruct, coach, and manage a staff of plumbers as they install water heaters and plumbing fixtures. This position will also be tasked with overseeing the activities and performance of your plumbing team by tracking customer service targets and facilitating the ongoing training of your team.

Requirements

A background or license in plumbing
Ability to successfully lead a team of plumbers
Good analytical, written and verbal skills
Proficiency in MS Office
Strong attention to detail and excellent organizational skills required
Able to multi-task in a fast paced and deadline driven environment
Able to maintain professionalism and a positive service attitude always
Attendance and punctuality are extremely important to lead the team by example

Responsibilities

Ensure tasks being completed accurately and in a timely manner by field and operational personnel
Manage workflow by monitoring plumbers to make sure all jobs are complete with accurate paperwork and positive customer service
Provide estimations for tankless water heater installations and non-standard plumbing jobs as needed
Communicate proactively with management often
Maintain positive associate morale
Perform general clerical duties
Resolve customer conflicts when needed
Ability to coach plumbers and associates in need of job improvement and document if needed
Perform all other related duties as assigned