Plumbing Operations Manager

Classet•Gaithersburg, MD

8d•$93,000 - $118,000•Onsite

About The Position

Harvey W. Hottel, Inc. is a well-established HVAC, Plumbing, and Mechanical contractor serving commercial, residential (custom homes), industrial, and government clients across the Maryland and DMV region. We are seeking an experienced Plumbing Operations Manager to oversee the daily operations of our plumbing department. This leadership role is responsible for coordinating field teams, managing schedules and resources, ensuring project efficiency, and maintaining high-quality service standards. This position plays a key role in supporting the Plumbing Department General Manager by ensuring operational excellence while the department continues to grow.

Requirements

10+ years of commercial plumbing experience
Experience in leadership roles such as Field Supervisor, Project Manager, or Operations Lead
Strong knowledge of commercial plumbing systems, codes, and regulations
Ability to coordinate schedules, manpower, and job resources in a fast-paced environment
Strong communication and leadership skills
Experience with job costing and estimating
Valid driver’s license

Nice To Haves

Journeyman or Master Plumber License
Supervisory or management experience within a plumbing department
Experience with dispatching, service management, or construction management software

Responsibilities

Oversee day-to-day operations of the plumbing department including scheduling service calls, projects, and field personnel
Ensure work is properly staffed and completed on time and within budget
Monitor workflow and field productivity to identify and resolve scheduling or manpower issues
Provide operational leadership to improve department performance and efficiency
Coordinate materials, tools, and equipment required for job sites
Work with purchasing teams, warehouse staff, and vendors to ensure material availability
Support job planning to minimize delays and maximize efficiency
Coordinate with field plumbers, supervisors, and project staff
Assist with onboarding and training coordination for plumbing personnel
Promote teamwork, accountability, and professional standards within the department
Maintain strong relationships with clients through clear communication and scheduling coordination
Serve as a point of contact for operational updates and issue resolution
Ensure customer satisfaction and high-quality service delivery
Partner with the Safety Director to maintain compliance with OSHA and company safety standards
Reinforce safe work practices and support safety training initiatives
Ensure plumbing work complies with codes, licensing, and regulatory requirements