Plumbing Office Administrator

Sundream•Saint Augustine, FL

33d•$19 - $26

About The Position

We are a leading residential and commercial plumbing provider serving the greater St Augustine area. We pride ourselves on fast response times, expert craftsmanship, and exceptional customer service. We are looking for an organized and motivated office administrator with prior plumbing technician management/dispatch experience to help keep our operations moving, trucks rolling, and plumbers supported.

Requirements

Experience: (Required) - 2-3 years of plumbing service management
Tech Savvy: Proficiency in industry-standard software like ServiceTitan, Housecall Pro, or Jobber is highly preferred.
Local Knowledge: Familiarity with Sarasota’s geography.
Communication: Ability to remain calm and professional during "peak" times (like the heavy summer storm season or the winter "snowbird" influx).
Organization: A "Type A" personality who thrives on checklists and keeping digital files orderly.

Responsibilities

Strategic Dispatching: Manage the daily schedule for 12 plumbing technicians. Use GPS tracking and dispatch software to route calls efficiently across the greater St John's region.
Customer Relations: Manage the customer database in Housecall pro, ensure all jobs have detailed technician notes, list of materials, pictures of work (before/after) and all invoices are complete and sent on time to customers for payment. Manage large commercial accounts.
Billing & Invoicing: Process service tickets, manage Accounts Receivable (A/R), and follow up on outstanding balances. Ensure all "job site" photos and notes are attached to digital files.
Timesheet managment: Ensure all employee timesheets are accurate
Inventory Coordination: Assist technicians with ordering specialized parts and tracking "truck stock" inventory levels.
Administrative Support: Support general manager with estimates for job, ordering materials, and tracking costs and margins in Housecall Pro.