About The Position

This position requires an individual with technical understanding of plumbing and heating (field experience desired) and excellent communication and interpersonal skills. Must be a team player, enthusiastic, flexible and adaptable, with a positive attitude.

Requirements

  • A willingness and ability to learn
  • Communication, time management and organizational skills
  • Plumbing and Heating experience
  • Enthusiasm, courtesy and articulation
  • Computer experience
  • Customer orientation
  • Adaptability
  • High school diploma or general education degree (GED)
  • Positive attitude with an aptitude for learning

Nice To Haves

  • Related Plumbing and Heating Industry experience helpful
  • Working knowledge of Eclipse software preferred
  • Bilingual candidates strongly encouraged to apply

Responsibilities

  • Assisting customers, in person and on the phone, with their plumbing and heating needs
  • Ensure delivery of personalized customer service through timely quotations and accurate order processing
  • Customer-service and sales-oriented
  • Must be an excellent communicator
  • Have a working knowledge of plumbing/heating products and industry
  • Be skilled in computer use (ability to master Eclipse software) as well as internet for customer service knowledge
  • Establishes and maintains customer relationships, communicates with customers and co-workers to provide a quality customer experience
  • Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
  • Ensure customer satisfaction
  • Able to meet deadlines
  • Other duties and responsibilities as assigned
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