Plumbing General Sales Manager

PERMA-PIER FOUNDATION REPAIR OF TEX • Grand Prairie, TX

2d

About The Position

Black Tie Plumbing is seeking a driven and experienced General Sales Manager to lead and scale our sales operations. This role is responsible for overseeing all revenue-generating activities, managing the sales technicians, and implementing strategies to increase close rates, average ticket, and overall profitability. The ideal candidate is a strong leader with a proven track record in home services sales, capable of coaching teams, analyzing performance metrics, and driving consistent growth.

Requirements

• 5+ years of experience in plumbing or home services management
• Proven leadership experience managing teams and driving performance
• Strong understanding of service operations, sales processes, and customer service
• Excellent communication, leadership, and problem-solving skills
• Ability to analyze data and make informed business decisions
• Journeyman licensed required
• Must be able to reach, kneel, squat, crawl, drive
• Customer Service via speaking multiple hours with use of telephone
• Stationary sitting/standing for long periods of time
• Standing, sitting, squatting, bending, lifting up to 15 pounds
• Hours are Monday-Friday 8:00 am- 5:00 pm
• Other hours and weekends are based on business needs

Nice To Haves

• Experience with ArcSite, Salesforce, or similar systems preferred
• Responsible Master Plumber (RMP) license preferred, but not required

Responsibilities

• Lead, manage, and develop the sales team including technicians, comfort advisors, and inside sales staff
• Drive revenue growth by improving close rates, average ticket value, and conversion performance
• Establish and monitor KPIs, dashboards, and sales metrics
• Train and coach team members on sales processes, communication, and customer experience
• Collaborate with marketing and operations to align lead flow and service delivery
• Review estimates, proposals, and pricing strategies to ensure competitiveness and profitability
• Conduct ride-alongs, call reviews, and performance evaluations
• Implement and refine sales systems, scripts, and processes
• Ensure a high level of customer satisfaction and professionalism throughout the sales cycle
• Partner with leadership to develop strategic growth initiatives

Benefits

• Growth-focused, team-oriented culture
• Opportunity to make a direct impact on company success
• Leadership role with autonomy and support
• Be part of a company that values hard work, accountability, and results

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees