Plumbing Field Supervisor

Paschal Air Plumbing & Electric • Searcy, AR

398d

About The Position

The Plumbing Field Supervisor at Paschal Air, Plumbing & Electric is responsible for overseeing a team of field technicians, ensuring high-quality service delivery, and fostering a team-oriented culture. This role involves training, coaching, and managing technicians while maintaining a focus on customer satisfaction and operational excellence.

Requirements

• Desire to be part of a winning team.
• Strong customer service skills.
• Ability to lead and mentor others.
• Motivated with a desire to win.
• Possession of a valid driver's license and good driving record.
• Great mechanical aptitude.
• Strong ability to read and understand technical instructions.
• Good written and verbal communication skills.
• Strong knowledge of equipment, tools, and methods for repairing HVAC and plumbing systems.
• Knowledge of HVAC and plumbing systems principles and safety practices.
• Accurate diagnostics ability.
• Ability to explain technical information to clients clearly.
• Computer knowledge and ability to use necessary software tools.

Nice To Haves

• Experience in the HVAC or plumbing industry.
• Previous supervisory experience.

Responsibilities

• Supervise a team of field technicians to ensure high-quality service delivery.
• Evaluate service performance and conduct necessary corrective actions.
• Work with the Service Manager to interview, hire, coach, counsel, discipline, and train field technicians.
• Create and execute new hire orientation for all field technicians.
• Review and oversee new hire and ongoing training for field technicians.
• Conduct ride-alongs with field technicians to identify improvement areas and provide coaching.
• Ensure technicians understand and execute three-point customer contact for service calls.
• Maintain and review all call-backs on maintenance and service calls.
• Run call backs with original technicians as needed to identify issues and provide solutions.
• Regularly update the Service Manager on training, customer service, and personnel matters.

Benefits

• Paid Time Off your first year of employment
• Paid Holidays
• Medical, vision, dental, life, accident, and disability insurance
• Company paid life insurance
• Tuition/training reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed