Plumbing Field Supervisor

Logan A/C & Heat Services•Dayton, OH

43d

About The Position

The Plumbing Field Supervisor leads and supports a team of technicians who install, repair, and maintain plumbing systems in residential homes. This position involves close collaboration with service and install technicians, logistics personnel, and other managers to ensure top-notch customer satisfaction while meeting departmental goals. Additionally, the Plumbing Field Supervisor will play an active role in our Plumbing Apprenticeship Program by conducting training and evaluations. The main goal of this role is to ensure that technicians are supported, valued, and empowered to deliver excellent work.

Requirements

Experience: Minimum of 2 years of Plumbing Management experience or an equivalent combination of education and hands-on experience.
Knowledge: In-depth knowledge of plumbing trades, local codes, and plumbing systems; technical aptitude and ability to troubleshoot.
Leadership: Proven ability to lead and motivate a team, enhancing productivity and ensuring quality work.
Customer Service: Excellent customer service and sales skills, with the ability to handle conflict effectively.
Communication: Strong verbal and written communication skills, with an ability to adapt communication style to various audiences.
Organization: Detail-oriented with the ability to manage multiple tasks and maintain high standards of work.
Technical Skills: Proficient in using manuals, equipment, and resources related to plumbing systems.
Additional Skills: Strong conflict management, decision-making, and problem-solving skills.

Responsibilities

Leadership & Culture Development: Foster a high-performing, appreciative, and team-oriented culture within the plumbing department, where technicians take pride in their workmanship and customer service.
Technical Support: Provide ongoing technical support for technicians to meet customer expectations, both in-person and via phone.
Hiring & Training: Assist in interviewing, hiring, and training new technicians to meet workload demands and ensure high-quality service.
Supervision & Quality Assurance: Oversee technicians to ensure all plumbing work (repair, installation, maintenance) meets company standards, safety codes, and customer expectations.
Performance Reviews: Collaborate with the Vice President of Operations to conduct performance appraisals, set goals, and ensure technician productivity.
Apprenticeship Program Support: Work alongside the Apprenticeship Program Manager to help develop team members through training and field evaluations.
Scheduling & Logistics: Coordinate with dispatch and logistics to ensure proper scheduling, and maintain stock lists, tools, and equipment to support technicians.
On-Call Support: Provide on-call support (Monday–Thursday) for emergency callbacks and assist in scheduling plumbing on-call shifts.
Training & Development: Stay up-to-date with the latest industry trends and products; conduct technician training and maintain records of training progress.
Collaboration with Teams: Regularly participate in team meetings, one-on-ones with technicians, and cross-department communication to ensure seamless operations.
Additional Responsibilities: Perform any other duties as assigned to ensure the smooth operation of the plumbing department.