Plumbing Field Supervisor

American Residential Services•Kansas City, MO

33d•$75,000 - $100,000

About The Position

Join Hamilton Plumbing, Heating, A/C, Rooter of ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. We are looking for a supervior to train, mentor, and help troubleshoot difficult installs. The ideal canddiate should posses a Master Plumbing License (kansas, Missouri, & St. Joe, MO).

Requirements

Master Plumbing License (Kansas, Missouri, & St. Joe, MO)
Comprehensive knowledge of methods, materials and equipment used in installing plumbing systems including water heaters, water filtration, softeners, and day-to-day plumbing needs
Understanding and knowledge of hazards and safe practices on plumbing install jobs
Demonstrated ability to plan labor, materials and logistics to optimize productivity
Strong verbal and written communication skills including timely follow-up on needs/issues
Prior supervisory experience supervising/managing residential plumbing service technicians
Intermediate proficiency with Microsoft Word, Excel and Outlook applications
All candidates are required to undergo pre-employment drug screen and employment background checks.

Responsibilities

Professionally represent Hamilton Plumbing, Heating, A/C, and Rooter to our customers including with visual, verbal and written expressions.
Manage productivity on installation jobs by helping to coordinate logistics for materials and equipment and holding field staff accountable to job time frames
Maintain quality on installation jobs as measured by company standards, inspection pass rates and re-call rates.
Maintain customer satisfaction on installation jobs by ensuring thorough communication and as measured by customer surveys and referral rates.
Train and supervise field staff in installation methods and practices to achieve the above goals and to maintain safe practices.
Coordinate and schedule, manpower, materials and equipment for productivity
Responsible for technician truck inventory that happens twice a year
Visit and inspect jobs for training purposes and to verify quality and safe practices
Attend and/or facilitate meetings to train field staff on procedures and practices
Provide technical assistance to mechanics as needed
Assist with interviewing and hiring of installation plumbers
Follow up with customers to address outstanding issues and ensure 100% satisfaction
Prepare and take action on reports detailing productivity, quality and customer satisfaction by job type and installation crew.
Assist with evening and weekend on-call coverage as necessary
Other related duties and tasks as needs arise