Plumbing Dispatcher - Onsite

Mako Industries•Carrollton, TX

11d•Onsite

About The Position

Mako Industries is hiring a reliable Plumbing Dispatcher/ Administrative Assistant for our Plumbing Division to act as a communication point between our company and our customers. You will receive requests, transmit messages, and track vehicles to ensure that everything runs smoothly by coordinating with customers, providing precise logistics for technicians to follow along on their routes, and coordinating service times. Scheduling and dispatching Plumbing Technicians, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs. Use of telephones, text messages or emails to contact employees for dispatch purposes Speak with supervisors or customers to resolve problems and requests for services and equipment. Preparing work orders for crew or receiving work orders from dispatch software or crew members. Creating quotes/estimates for customers Main point of contact between the customer, employee, and company. Maintain all work requests customer requests, completed work requests, changes for work performed, expenses for services performed, inventory records and other information. On-Call “After hours” dispatching.

Requirements

Strong communication skills to collaborate with others under any type of condition
Excellent clerical and organizational skills to keep track of schedules, routes, and personnel
Knowledge of computers, smart phones and tablets for scheduling and other dispatching duties
Knowledge of software such as Microsoft Office, i.e., Excel, Word, Outlook, or field service platforms used for Commercial Dispatching
Ability to multitask in fast paced environment with sometimes conflicting events happening at once
Ability to commute/relocate: Carrollton, TX 75006: Reliably commute or planning to relocate before starting work (Required)
Dispatching: 3 years (Required)

Responsibilities

Receive requests, transmit messages, and track vehicles
Coordinate with customers
Provide precise logistics for technicians
Coordinate service times
Schedule and dispatch Plumbing Technicians, vehicles, or equipment
Contact employees for dispatch purposes
Speak with supervisors or customers to resolve problems and requests for services and equipment
Prepare work orders
Create quotes/estimates for customers
Maintain all work requests customer requests, completed work requests, changes for work performed, expenses for services performed, inventory records and other information
On-Call “After hours” dispatching