PLM System Administrator Support & Business Analyst

Apple • San Diego, CA

110d • $139,200 - $275,900

About The Position

As a PLM System Administrator Support & Business Analyst, you'll play a key role in supporting the backbone of our product development process. This isn't just about keeping the system running—it's about enabling our engineers, operations, and supply chain teams to collaborate better, innovate faster, and bring products to market more optimally. You'll be on a team of talented analysts and administrators, partner closely with stakeholders across the business, and help build how our PLM system supports day-to-day operations and long-term growth. If you're passionate about solving sophisticated problems, driving efficiency, and empowering others with technology, this is the role for you.

Requirements

• Bachelor's degree + 10 years minimum experience.
• Experience with PLM systems, including system administration and business analysis.
• Leadership or team management experience.

Nice To Haves

• Proficiency in at least one major PLM system (Teamcenter preferred).
• Understanding of databases, APIs, and integrations.
• Familiarity with CAD data management, BOM management, and change control processes.
• Knowledge of engineering and manufacturing workflows.
• Experience supporting ERP and CAD preferred.
• Strong leadership and people management skills.
• Excellent problem-solving and analytical abilities.
• Skilled communicator, able to connect technical and business perspectives.
• Collaborative, with proven ability to support diverse teams and drive adoption.

Responsibilities

• Support, configure, and maintain the PLM system (Teamcenter PLM preferred).
• Manage user accounts, roles, permissions, and security in coordination with IS&T.
• Assist with upgrades, patches, and integrations.
• Solve issues, supervise system health, and raise problems as needed.
• Document workflows, system usage, and support procedures.
• Work with partners to gather business requirements and translate them into PLM configurations or enhancements.
• Support continuous improvement by analyzing workflows and recommending optimizations.
• Facilitate system testing, validation, and user acceptance processes.
• Help develop dashboards, and reports to improve insight into PLM usage and outcomes.
• Act as a liaison between business users and IS&T resources.
• Manage and mentor a team of PLM business analysts and administrators.
• Prioritize support requests and projects, balancing business needs with available resources.
• Drive multi-functional collaboration to improve system adoption and business alignment.
• Provide training, communication, and change management support for new features and processes.
• Stay ahead of on PLM standard processes and emerging technologies to bring fresh insights to the organization.
• Manage global user support operations for a diverse engineering community.
• Oversee onboarding, training, and self-service resources.
• Resolve complex critical issues in coordination with multi-functional teams.
• Monitor satisfaction metrics to drive continuous improvement and establish support processes, SLAs, and communication standards to ensure a consistent, high-quality user experience.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• A range of discounted products and free services.
• Reimbursement for certain educational expenses — including tuition.
• Opportunity to participate in Apple's discretionary employee stock programs.
• Eligibility for discretionary bonuses or commission payments.
• Relocation assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree