PLI Operational Program Manager
About The Position
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We're actively seeking a talented Operational Program Manager to join our Pacific Life Investments (PLI) Operations team in Newport Beach, CA. As a PLI Operational Program Manager, you'll play a key role in Pacific Life's growth and long-term success by overseeing a two-person team responsible for providing support to our Real Estate Portfolio Management team along with supporting other operational programs within PLI. You will fill an existing role that sits on a team of 6 people in the corporate division. Your colleagues will include fellow managers and professionals from operations and project management teams.
Requirements
- Bachelor's degree in accounting, real estate or similar required
- 5+ years of related experience, including some leadership experience
- Adept analytical, critical thinking, and problem-solving capabilities
- Excellent communication and interpersonal skills
- Working knowledge of Microsoft Office suite of products
Nice To Haves
- Ability to work independently
- Working knowledge of commercial mortgage loan servicing
Responsibilities
- Manage the Operations Support Analysts responsible for spreading financial statements for our Pacific Life commercial real estate portfolio
- Training and Collaboration - Deliver comprehensive training, foster collaboration, and maintain clear communication with the Pacific Life Real Estate Portfolio Management team to enhance overall team performance.
- Monitor all necessary management reporting prior to established deadlines.
- Assist and participate in department-related projects (e.g. onboarding new third-party investments and onboarding official documents across all PLI asset classes).
- Support key PLI operational programs including research, analysis and reporting.
- Partner with the Sr PLI Operational Program Analyst role to monitor portfolio trends to ensure meeting pledging benchmarks.
- Work with external program partners to continue to qualify and grow pledging population to support PL liquidity and investment needs.
- Develop processes and plans to implement solutions for new and existing programs for PLI.
- Work independently to explore new functionality within Real Estate's mortgage loan servicing system and make recommendations for use by internal teams. Once recommendation is made, work with internal teams to implement new functionality.
Benefits
- Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Insurance Carriers and Related Activities
Number of Employees
1,001-5,000 employees
