Plaza Team

Vinik Sports Group

20d • Onsite

About The Position

As an extension of the Guest Experience team, the Part-Time Plaza Team plays a key role in delivering World-Class Service before guests even step through the arena doors. The East and West Plazas serve as the first touchpoints in the event-day experience, welcoming thousands of fans, managing high-energy crowd flow, and supporting pre and post-event activations. This position is responsible for creating a safe, clean, and enjoyable environment while providing a warm and memorable first impression. The Plaza Team supports event logistics, crowd management, plaza activations, and guest assistance to ensure a seamless entry experience and uphold the high standards of Vinik Sports Group.

Requirements

• Six months previous experience in guest services, hospitality, event operations, or a related field preferred.
• Exceptional interpersonal and customer service skills with a focus on guest satisfaction.
• Excellent customer service, interpersonal, and problem-solving skills.
• Ability to communicate effectively via radio using proper etiquette.
• Strong ability to follow directions and execute tasks with attention to detail.
• Ability to remain calm, focused, and confident when assisting large crowds or handling stressful situations.
• Strong verbal communication skills with the ability to deliver clear information to guests.
• Sound judgment and the ability to de-escalate or assist with volatile or high-tension situations
• Must be able to stand on feet for extended periods, walk long distances, and climb stairs as required.
• Must be able to communicate clearly and effectively in the English language.
• Ability to work in environments that may become crowded with guests, equipment, and event staff.
• Comfortable working around special effects including, but not limited to haze, strobe lights, lasers, and similar production elements.
• Ability to perform duties in loud or high-energy environments.
• Must be able to lift and carry items weighing up to 50 pounds.
• Ability to walk up to 0.5 miles to and from designated employee parking areas, including during high-traffic periods and in varying weather conditions.
• Must have the flexibility to work long hours, nights, weekends, and holidays as required by the event schedule.
• Ability to work in varied temperature conditions, both indoors and outdoors, including hot or cold environments.

Nice To Haves

• Six months previous experience in guest services, hospitality, event operations, or a related field preferred.

Responsibilities

• Assist Conversion Technicians with the setup and breakdown of plaza events, activations, and pre-game programming.
• Welcome, direct, and assist guests as they arrive on the East and West Plazas, ensuring a positive first point of contact.
• Monitor, respond to, and document incidents occurring in outdoor plaza spaces, escalating to Supervisors or Security when needed.
• Manage large crowds during peak pre- and post-event periods, ensuring safe and efficient pedestrian flow.
• Oversee and organize lines at key locations including the Ticket Office, Thunder Alley food stands, Student Rush, and all arena gates.
• Perform routine sanitization procedures to maintain a clean, safe, and guest-ready environment.
• Support Guest Experience and Security teams with plaza-based operational needs as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees