Playspace Operations and Recruitment Specialist

Horizons For Homeless Children • Roxbury, MA

7h • $62,000 - $66,499 • Hybrid

About The Position

The Playspace Operations and Recruitment Coordinator is primarily responsible for ensuring the statewide operational excellence, compliance, and readiness of Horizons’ Playspace Program. Approximately 65–70% of this role is dedicated to overseeing operational logistics, site readiness, data integrity, and fiscal alignment across all shelter-based Playspaces. In addition, this role leads the development and execution of a strategic volunteer recruitment and engagement plan to ensure each Playspace maintains a strong and sustainable volunteer pipeline. While this position does not directly supervise volunteers, it collaborates closely with Regional Playspace Specialists who manage volunteers onsite. This role is critical to ensuring children in Massachusetts homeless shelters have consistent access to safe, developmentally appropriate play environments.

Requirements

• Bachelor's degree in a relevant field such as Early Childhood Education, Human Services, or a related discipline.
• A minimum of 1-3 years of related professional experience in program operations, community partnerships, or non-profit program management.
• Proven database skills with proficiency in data entry, maintaining accurate records, and reporting.
• A valid driver’s license and personal, reliable vehicle is required, as travel to shelters is expected.
• Availability to travel statewide and flexibility to work weekday evenings and occasional weekends, accommodating the needs of the organization's programs and stakeholders.
• Comprehensive understanding of early childhood development principles and practices.
• Excellent organization and communication skills, including public speaking.
• The ability to build relationships with a wide variety of individuals and communities
• Team player with the ability to work independently as needed.
• Strong analytical skills and proficiency in implementing efficient systems to improve workflow and resources.
• Commitment to continuous improvement and contributing to problem-solving discussions.
• Excellent communication skills, adept at conveying complex information clearly and compassionately.
• Enthusiasm and creativity
• Strong technology and computer skills with proficiency in current Windows operating systems (Microsoft Word, Outlook, Excel).
• Ability to lift 50 lbs.
• Passionate about advancing Horizons' mission and embodying core values of Collaboration, Inclusivity, Innovation, and Passion.
• Demonstrates core competencies that are critical to success across Horizons (Communication, Collaboration, Cultural Competency, Growth Mindset, and Mission-Driven Excellence).

Nice To Haves

• Experience in early childhood education or social services setting a plus
• Previous experience working with at-risk populations and familiarity with the challenges faced by children and families experiencing homelessness is highly preferred.
• Experience with graphic design and content creation preferred
• Bilingual language capacity in Spanish and/or Haitian Creole are a plus.

Responsibilities

• Program Operations Management Ensure all active Playspaces meet safety, design, and supply standards across shelter locations statewide.
• Oversee operational readiness of new and existing Playspaces, including setup, refreshes, and maintenance coordination.
• Maintain 100% compliance with certificates of insurance, partnership agreements, and required documentation.
• Monitor operational expenditures and ensure alignment with approved fiscal year budgets.
• Utilize QuickBase to maintain accurate shelter records, inventory tracking, and operational data.
• Provide regular operational updates during Playspace team meetings.
• Travel to shelter sites as needed to assess readiness, support improvements, and ensure quality standards are met.
• Facility and Resource Management Ensure that all Playspaces are well-equipped, meet design standards, and are operational; oversee the regular organization and restocking of supplies, and assist with the setup of new Playspaces.
• Coordinate with regional Playspace Specialists to ensure the timely completion of Playspace Maintenances to ensure design and safety standards.
• Support the Corporate and Foundation Relations team with events to engage corporate partners in volunteer activities.
• Manage in-kind donations and storage of Playspace Materials.
• Data Management and Outreach Coordination Ensure all Playspace operational and volunteer data in QuickBase is current, accurate, and report-ready.
• Oversee collection and tracking of child and volunteer attendance data.
• Develop and distribute surveys (parent, shelter liaison, volunteer) to inform program improvements.
• Support reporting needs related to funding, grants, and internal planning.
• Volunteer Recruitment, Outreach, Retention: Develop and implement an annual statewide volunteer recruitment strategy aligned with program needs.
• Analyze volunteer data to identify geographic gaps and growth opportunities.
• Collaborate with Regional Playspace Specialists to design region-specific recruitment initiatives.
• Build partnerships with community organizations, faith communities, and educational institutions to expand the volunteer pipeline.
• Coordinate volunteer trainings and presentations (virtual and in-person) in collaboration with the Playspace team.
• Oversee training registration and follow-up with prospective volunteers.
• Contribute to volunteer retention efforts, including: Oversight of PAL newsletters Supporting development of ongoing engagement and training opportunities

Benefits

• Health coverage options designed to be as comprehensive and affordable for you as possible, with Horizons covering between 70-75% of premiums (a value that ranges from an additional $10,000 –30,000 per year based on your enrollment choices).
• While you have a choice between an HMO and PPO plan for medical coverage, most employees pay $117.77 for individual, $235.54 for 2-person, or $370.44 for family coverage per biweekly paycheck and never pay more than $300 for individual or $600 for 2-person/family toward deductibles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level