PLAYERS CLUB REPRESENTATIVE

Golden Entertainment • Las Vegas, NV

76d

About The Position

The Players Club Representative at The Strat in Las Vegas, NV is responsible for providing information to guests about the benefits of being a players club member, including specials, promotions, cash back, cash coupons, party invitations, and other casino offerings. The representative assists club members with any questions and/or concerns regarding the club and is expected to provide courteous and efficient service to all guests.

Requirements

• At least one year experience in a guest service position with proven ability to provide outstanding service to guests.
• Six months previous experience in same or similar role preferred.
• Ability to accurately input and access information in the property management system/computers.
• Basic computer skills.
• Experience with LMS or CMS preferred.
• Ability to accurately compute accurate mathematical calculations.
• Ability to effectively communicate in English, both written and verbal.
• Bi-lingual desired.
• Excellent guest service skills.
• High school diploma or equivalent preferred.
• Minimum 21 years of age.
• Required Work Cards: Gaming, Alcohol Awareness.

Responsibilities

• Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings.
• Enroll and create new member accounts.
• Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions.
• Print cash and/or comp vouchers from CMS, reprint player cards from CMS, issue pin code numbers from CDS, enroll new players for new player incentives.
• Assist with guest complaints, comments and card discrepancies.
• Balance drawer accurately.
• Keep booth area clean and orderly at all times.
• Provide excellent guest service at all times.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
• Perform other duties as assigned.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED