PLAYERS CLUB REPRESENTATIVE

Golden EntertainmentLas Vegas, NV
76d

About The Position

The Players Club Representative at The Strat in Las Vegas, NV is responsible for providing information to guests about the benefits of being a players club member, including specials, promotions, cash back, cash coupons, party invitations, and other casino offerings. The representative assists club members with any questions and/or concerns regarding the club and is expected to provide courteous and efficient service to all guests.

Requirements

  • At least one year experience in a guest service position with proven ability to provide outstanding service to guests.
  • Six months previous experience in same or similar role preferred.
  • Ability to accurately input and access information in the property management system/computers.
  • Basic computer skills.
  • Experience with LMS or CMS preferred.
  • Ability to accurately compute accurate mathematical calculations.
  • Ability to effectively communicate in English, both written and verbal.
  • Bi-lingual desired.
  • Excellent guest service skills.
  • High school diploma or equivalent preferred.
  • Minimum 21 years of age.
  • Required Work Cards: Gaming, Alcohol Awareness.

Responsibilities

  • Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings.
  • Enroll and create new member accounts.
  • Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions.
  • Print cash and/or comp vouchers from CMS, reprint player cards from CMS, issue pin code numbers from CDS, enroll new players for new player incentives.
  • Assist with guest complaints, comments and card discrepancies.
  • Balance drawer accurately.
  • Keep booth area clean and orderly at all times.
  • Provide excellent guest service at all times.
  • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
  • Perform other duties as assigned.
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