Players Club Representative (Starting at $16)
Ponca Gaming•Carter Lake, IA
•$16•Onsite
About The Position
The Players Club Representative works with our guests explaining and promoting the casino player’s club program.
Requirements
- High School Diploma or GED required.
- Must be computer literate, which includes operation of a windows computer, excel, word, and custom in house programs.
- Excellent Guest Service and interpersonal skills required. Must have the ability to respond to common inquiries or complaints from guests.
- Ability to emcee promotional events in a professional and respectful manner.
- Must be able to read, write, speak and understand English. Bilingual skills a plus.
- Excellent written and oral communication skills required. Ability to interact and communicate with both groups and individuals.
- Ability to read, analyze, and act upon information from database.
- Ability to add, subtract, multiply and divide in all units of measure, and using whole numbers.
- Must be able to maintain appropriate Gaming License.
Responsibilities
- Promotes excitement and fun through sharing knowledge of brochures, player rewards, point redemption, upcoming events, and marketing promotions.
- Creates relationships with guests that lead to repeat business.
- Evaluates guests’ information to determine if qualifying criteria have been met for various casino promotions.
- Inputs data from guests’ application into player tracking system.
- Assists with the implementation of on-site promotions and events.
- Encourages guests on casino floor to sign up for players card program.
- Takes photos of jackpot winners.
- Issues cards and explains the loyalty program to all new club members.
- Promotes new club membership on the casino floor.
- Generates cash vouchers & prize redemption vouchers.
- Keeps work area in a neat and orderly appearance.
- Works as a team with other departments and communicates clearly to solve guest concerns.
- Professionally answers incoming calls with courtesy and assists with needs, or forwards to appropriate contact/department.
- Held accountable to a high degree for maintaining confidentiality of Guest information, as well as accurate and thorough company records.
- Must be able to work the required work schedule, which may include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with Team Members, vendors and guests.
- Ensures all safety standards are met, and possible safety hazards are quickly resolved.
- Is a role model and champion of Prairie Flower Casino’s Mission and Values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
