Players Club Representative - PT

Chicken Ranch Casino-posted 3 days ago
$19 - $19/Yr
Part-time • Entry Level
Onsite • Jamestown, CA
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As a Team Member of the Players Club team, the Players Club Representative is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Players Club Representative is responsible for acting as a Guest Service ambassador for the Casino while enhancing the Guest's experience and assisting Guests with questions regarding promotions, player programs, and gaming.

  • Meet and greet all Guests and complete all necessary steps when entering new Guests into the player tracking system.
  • Build Guest relations throughout every shift by talking with Guests, making them feel welcome and comfortable, and inviting them back.
  • Explain the benefits of the Players Club program to new and existing Guests.
  • Answer telephones and assist Guests with questions.
  • Adhere to regulatory, departmental, and organizational policies in an ethical manner and empower and require others to do the same.
  • Assist with the implementation of on-site promotions and events.
  • Accurately and efficiently performs data entry tasks associated with Players Club policies.
  • Communicate details of promotions, mailers, and other offers with all departments.
  • Register Guests for promotions, collect tickets for promotions/events, and prepare participation reports as required.
  • Make announcements throughout the shift, promoting Casino promotions.
  • Take photos of promotion and jackpot winners as necessary.
  • Maintain documentation for procedures, processes, and inventory management.
  • Handle routine Guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel.
  • Report Guest concerns to management in a timely manner.
  • Resolve all situations in a manner that maintains positive Guest relationships.
  • Aide Guests and Team Members as required while ensuring that all policies and procedures are strictly followed.
  • Craft compelling narratives and adapt messaging to diverse audiences.
  • Assist Guests experiencing difficulties with machines, amenities, and questions/concerns.
  • Communicate all CRCR amenities and events to Guests.
  • Other duties as assigned.
  • Must be at least 18 years of age.
  • Proficient in Windows and Microsoft Office Suite.
  • Strong listening and communication skills.
  • Problem-solving and critical thinking.
  • Must be able to work independently and maintain a high level of performance.
  • Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
  • Demonstrates a flock mentality, focused on teamwork and collaboration with others.
  • Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
  • Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
  • Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
  • Driven to exceed expectations while remaining accountable and fair.
  • Ability to “Bawk” the chicken dance song.
  • 1+ years’ experience in a Guest Service position.
  • Bilingual is a plus.
  • Willingness to travel or attend events as necessary.
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