62-300 Players Club Representative
About The Position
Part time Players Club Reb. Primary workdays will be Monday, Friday and Saturday as well as on call to cover call ins. Provide leadership and mentor team to provide exemplary Customer Service, first and foremost. Lead by example with a “can do,” positive, “service with a smile” attitude. Encourage teamwork and contribute to good team morale, making sure the customer is happy is #1 priority! Provide information to casino customers by answering questions regarding the Players Club or the Casino Hotel: assists with signing customers up for Club, provides players club points information, assists with issues with Players Club card; provides restaurant food specials/hotel information, manages and runs weekly Slot Tournaments, promotions, and drawings, regularly announces monthly promotions on overhead PA system, provides info on upcoming attractions, shuttle information and area attractions, etc. as needed. Open and maintain customer accounts by recording and updating account information; maintain customer point system by processing and redeeming accumulated points. Prepare reports and leave shift notes; collects, analyzes and summarizes customer information; prepares all audit-related paperwork on a daily basis as required. Will be the Casino Host in slow times and at times when needed. Provide exceptional customer service in accordance with company policies and procedures to all internal and external guests. Promote teamwork in the department by assisting others with tasks. Perform other duties as assigned.
Requirements
- Must possess a least a high school diploma or equivalent
- Must be able and willing to work weekends and holidays
- Must be fluent in English in both verbal and written forms, including effective communication in spelling, grammar, and written communication skills
- Must be 21 years or older and able to obtain a UMUGC Support license
- At least 1 year previous customer service experience required
- Must possess excellent customer service skills both in person and over the phone
- Must have basic computer skills with the ability to operate most standard office equipment including a calculator/10-key, phone, fax, etc
Responsibilities
- Provide leadership and mentor team to provide exemplary Customer Service
- Provide information to casino customers by answering questions regarding the Players Club or the Casino Hotel
- Assist with signing customers up for Club
- Provide players club points information
- Assist with issues with Players Club card
- Provide restaurant food specials/hotel information
- Manage and run weekly Slot Tournaments, promotions, and drawings
- Regularly announce monthly promotions on overhead PA system
- Provide info on upcoming attractions, shuttle information and area attractions
- Open and maintain customer accounts by recording and updating account information
- Maintain customer point system by processing and redeeming accumulated points
- Prepare reports and leave shift notes
- Collect, analyze and summarize customer information
- Prepare all audit-related paperwork on a daily basis as required
- Provide exceptional customer service in accordance with company policies and procedures to all internal and external guests
- Promote teamwork in the department by assisting others with tasks
- Perform other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Job Search Resources
Similar 62-300 Players Club Representative job opportunities
