Golden Gate - Players Club - Representative
About The Position
Player's Club Representative is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino promotions and events, and creating a positive environment for our players by providing above and beyond customer service. ESSENTIAL JOB FUNCTIONS: Responsible for practicing, supporting and promoting the Company Service Standards at all times. Ability to communicate with Guests in a professional manner. Answers Guest questions in a manner that reflects an understanding of the department and property in general Be able to work independently and perform essential functions without direct supervision. Must be proficient in the use of player tracking systems. Evaluate and qualify guests for participation with casino floor promotions. Enthusiastic, outgoing and friendly with the ability to handle a wide-range of situations including but not limited to angry or frustrated customers while maintaining a professional demeanor.
Requirements
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
- Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
- Must have 1 to 6 months of related experience
- Must be able to work any day of the week and any shift to include weekends and holidays
- Must be able to establish and maintain effective working relationship with Team Members and Guests
- Must be at least 21 years of age
- High school diploma or GED
- Ability to read and speak English
- Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
- Performance of job duties will require standing, walking, lifting, bending, reaching, pushing, pulling and grasping.
Nice To Haves
- Some retail or guest service experience preferred
Responsibilities
- Signing up players for our Player Loyalty Club, Club One
- Educating guests on casino promotions and events
- Creating a positive environment for our players by providing above and beyond customer service
- Practicing, supporting and promoting the Company Service Standards at all times
- Communicating with Guests in a professional manner
- Answering Guest questions in a manner that reflects an understanding of the department and property in general
- Working independently and perform essential functions without direct supervision
- Proficient in the use of player tracking systems
- Evaluating and qualifying guests for participation with casino floor promotions
- Handling a wide-range of situations including but not limited to angry or frustrated customers while maintaining a professional demeanor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
