Players Club Representative

Ageless Spa At Tioga Downs Casino Resort • Nichols, NY

86d

About The Position

Tioga Downs is looking for Players Club Representatives to provide top-notch customer service for our guests. The role involves maintaining a working knowledge of the Company’s property and special events to advise guests accordingly. Representatives will respond to guest requests, complaints, or inquiries courteously and promptly, and must possess a working knowledge of the area, package plans, special features, hours of operation, and all outlets of the Players Club. Additionally, they will provide information to guests about club programs, promotions, and events for multiple properties, as well as information about racing, food operations, and projects for multiple properties.

Requirements

• High School diploma or GED required.
• Previous Customer Service experience preferred.

Responsibilities

• Maintains a working knowledge of the Company’s property and special events to advise guests.
• Responds to guests requests, complaints, or inquiries courteously and promptly.
• Possesses a working knowledge of area, package plans, special features, hours of operation, and all outlets of the Players Club.
• Provides information to guests about club programs, promotions, and events for multiple properties.
• Provides information to guests about racing, food operations, and projects for multiple properties.

Benefits

• Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
• Generous 401K plan - 100% Vested from the beginning!
• Medical, Dental, Vision and Life Insurance available for Full-Time Employees
• Paid Time Off, Sick Time and Holiday Pay
• Tuition Reimbursement for eligible employees
• Discounts available for Hotel, Restaurants, Spa Services, and more

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED