Players Club Representative (Substitute)

Resorts World Las Vegas•New York, NY

2d•$31 - $41•Onsite

About The Position

The Players Club Representative is responsible for issuing player rating cards to patrons presenting valid identification, updating contact information, assisting with guest inquiries, helping with rewards redemptions, and providing friendly helpful guest service to create a winning atmosphere for guests or team members alike. This is a fixed term position. Essential Duties Provide the ultimate guest service to guests. Assist preferred players where necessary. Make reservations for our preferred players at restaurants, hotels and for transportation. Follows department and company policies, procedures, internal controls, and government regulations in the performance of job duties. Verify identity with government issued photo IDs before changing or creating accounts. Enter in all guest details and contact info in the CMS for all existing or new members. Explain promotional rules and details for inquiring guests. Walk with guests to help with card usage at slot machines and Marketing Kiosks. Print new and/or replacement cards for Genting Rewards members. Assist Genting Rewards members with rating inquiries. Assist guests navigating the property and gaming floor. Share the positive benefits of Genting Rewards membership with all guests. Follows department and company policies, procedures, internal controls, and government regulations in the performance of job duties. Keep current on all marketing and community events. Create new accounts for guests and update all contact information as needed. Rove gaming spaces on property as assigned and sign up new players with a mobile device as needed and assigned. Always demonstrate and provide outstanding customer and employee relations. Greet all guests at the Players’ Club, assigned gaming area entrances, promotional and entertainment entrances, and/or bus lobby. Swipe rated players into events or promotional offers via a mobile device as assigned. Greet all guests arriving to Slot Tournaments, register guests into Slot Tournaments, and provide guests with registration slips/vouchers as needed. Processes Players’ Club applications and player service inquiries. Distribute rewards to Players’ Club members as indicated. Walk all gaming spaces and provide service checks on all Marketing Kiosks as assigned, including replacing paper, replacing card printer ink, re-filling players cards in enrollment kiosks hoppers, other kiosk tasks as assigned, as well as reporting all mechanical or technical issues to Players Club Managers and the IT Help Desk. Scan gift vouchers after each redemption. Help the Promotions & Special Events team, including Managers of Customer Experience when organizing gifts, taking gifts out of cardboard boxes, stacking or unstacking gifts/boxes, and breaking down cardboard prior to EVS pickup. Distribute Promotional gifts to invited players as assigned at multiple locations on property, including New Year’s Eve or other special event paraphernalia at locations on property as assigned. Provides feedback to marketing department on specific issues as they relate to the club and to the guests. Provides assistance in execution of promotions, programs and drawings as requested by supervisory and/or management staff. Receives direction from marketing department and effectively communicates to guests. Performs other tasks as assigned.

Requirements

Must be 18 years or older
Must have a High School Diploma or GED
One (1) year experience in guest service, gaming preferred
Knowledge of marketing program and/or ability to learn
Knowledge of computer system
Knowledge of promotional system set up and/or ability to learn
Must be able to obtain and maintain the appropriate gaming license through to the New York State Gaming Commission
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents
Ability to respond to common inquiries from other employees or guests
Fluency in English required, second language a plus
Ability to write detailed instructions and correspondence
Ability to effectively present information in one-on-one and group situations
Ability to compute basic mathematical calculations
Ability to decipher various reports and maintains reports upon request
Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking
Must be able to interact with internal and external guests in a professional manner
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property

Responsibilities

Issuing player rating cards to patrons presenting valid identification
Updating contact information
Assisting with guest inquiries
Helping with rewards redemptions
Providing friendly helpful guest service
Assist preferred players where necessary
Make reservations for our preferred players at restaurants, hotels and for transportation
Follows department and company policies, procedures, internal controls, and government regulations in the performance of job duties
Verify identity with government issued photo IDs before changing or creating accounts
Enter in all guest details and contact info in the CMS for all existing or new members
Explain promotional rules and details for inquiring guests
Walk with guests to help with card usage at slot machines and Marketing Kiosks
Print new and/or replacement cards for Genting Rewards members
Assist Genting Rewards members with rating inquiries
Assist guests navigating the property and gaming floor
Share the positive benefits of Genting Rewards membership with all guests
Keep current on all marketing and community events
Create new accounts for guests and update all contact information as needed
Rove gaming spaces on property as assigned and sign up new players with a mobile device as needed and assigned
Always demonstrate and provide outstanding customer and employee relations
Greet all guests at the Players’ Club, assigned gaming area entrances, promotional and entertainment entrances, and/or bus lobby
Swipe rated players into events or promotional offers via a mobile device as assigned
Greet all guests arriving to Slot Tournaments, register guests into Slot Tournaments, and provide guests with registration slips/vouchers as needed
Processes Players’ Club applications and player service inquiries
Distribute rewards to Players’ Club members as indicated
Walk all gaming spaces and provide service checks on all Marketing Kiosks as assigned, including replacing paper, replacing card printer ink, re-filling players cards in enrollment kiosks hoppers, other kiosk tasks as assigned, as well as reporting all mechanical or technical issues to Players Club Managers and the IT Help Desk
Scan gift vouchers after each redemption
Help the Promotions & Special Events team, including Managers of Customer Experience when organizing gifts, taking gifts out of cardboard boxes, stacking or unstacking gifts/boxes, and breaking down cardboard prior to EVS pickup
Distribute Promotional gifts to invited players as assigned at multiple locations on property, including New Year’s Eve or other special event paraphernalia at locations on property as assigned
Provides feedback to marketing department on specific issues as they relate to the club and to the guests
Provides assistance in execution of promotions, programs and drawings as requested by supervisory and/or management staff
Receives direction from marketing department and effectively communicates to guests
Performs other tasks as assigned