Players Club Representative III - Casino Sales & Marketing
About The Position
Job Summary: Under the direction of the Players’ Club Supervisor and Players’ Club Manager solicits and identifies new gaming customers for the Player’s Club program. Maintains customer information while assuring the highest standards of data entry and guest relations. Assists with guest promotions on the casino floor and attends to high end guests at our Level X parking facility and at our Plum Lounge entrance. Essential Job Functions: Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Solicit and identify new gaming customers on the casino floor. Generate new business by signing up qualified guests for the Players’ Club. Greet and interact with guests in the casino in a courteous and professional manner. Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner. Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information. Create and issue Players’ Club cards and promote the program and related promotions. Maintain integrity of database by following precise standards of data entry. Ensure the protection of customers’ rewards and credit lines. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Other duties as assigned.
Requirements
- Five (5) years casino guest service, telemarketing or retail sales experience required.
- Basic computer skills required, along with the ability to type at least 25 words per minute.
Nice To Haves
- Bachelor’s degree preferred or an equivalent combination of education and/or experience.
- Multilingual ability preferred.
Responsibilities
- Solicit and identify new gaming customers on the casino floor.
- Generate new business by signing up qualified guests for the Players’ Club.
- Greet and interact with guests in the casino in a courteous and professional manner.
- Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
- Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
- Create and issue Players’ Club cards and promote the program and related promotions.
- Maintain integrity of database by following precise standards of data entry.
- Ensure the protection of customers’ rewards and credit lines.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Benefits
- Medical
- Dental
- Vision & Life Insurances
- 401K
- Paid time off
- Annual Bonus Opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
