Players Club Lead Representative

Landry's, LLC.•Atlantic City, NJ

22d•$19 - $19

About The Position

Dual Rate 24 Karat Rep Assists new and existing customers create and maintain player card accounts, distributes player cards as needed and distributes pertinent brochures through the 24 Karat Club Services Center. The 24 Karat Club Lead Representative serves as a resources to our customers for information including but not limited to special events, slot tournaments, weekly gift distributions, etc. They provide friendly and courteous service to all customers, and exhibit conduct in accordance with all Gaming Commission Regulations, federal and state laws and regulations, and Golden Nugget and departmental policies and procedures.

Requirements

Excellent customer service skills required
Availability to work varied shifts including nights, holidays, and weekends.
Analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
Ability to work in a fast paced and stressful environment
Strong interpersonal and communication skills (verbal and written), fluent English and articulate
Computer literate in Microsoft Office applications required
Must be able to obtain a valid Casino Employee Registration license upon hire
Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
Ability to work efficiently, independently and cohesively, consistently producing quality results

Responsibilities

Deliver positive, courteous and professional service in all interactions with guests, vendors, department heads, executives and fellow team members.
Presents a positive, professional appearance and demeanor while performing work-related functions.
Communicates prompt and correct information to guests, department heads, co-workers and vendors about Special Events and Promotions.
Maintains organized files and folders both electronically and in physical office space.
Attaches patrons to e-promo offers consisting of cashable and non-cashable credits, through the conversion of coupons or other designated processes, accountability, reporting and reconciliation.
Assists with training of new 24 Karat Club Representative as needed
Processes new card accounts, produces new cards; this position does not have the ability to change player ratings.
Prepares registration items for Special Events, including guest lists, entrance tickets, seating maps, ticket packets, welcome packets and other collateral as needed.
Assists with registration and ticket distribution to guests for Special Events.
Helps with department management team in supporting events-related calendars, including VIP parties, concerts, drawings, slot and table games tournaments, car and cash giveaways, and weekly gift distributions.
Exhibits conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures