Player Support Manager (MLS and MLS Next Pro)

Kroenke Sports & Entertainment-posted 11 months ago
Full-time • Mid Level
Commerce City, CO
1,001-5,000 employees
Amusement, Gambling, and Recreation Industries
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The Player Support Manager (MLS and MLS Next Pro) will be responsible for the implementation and monitoring of player welfare and support services for the Colorado Rapids First and Second Team. This role includes ensuring compliance with risk management requirements, managing player relocation and onboarding, providing support for players transitioning between teams, and developing life skills programs. The manager will also act as a liaison for players' families and coordinate staff education related to player welfare issues.

  • Ensure First Team and Second Team support and welfare programming is conducted in compliance with all KSE, Colorado Rapids, US Soccer and MLS risk management requirements including SafeSport initiatives.
  • Responsible for the relocation and onboarding of First Team and Second Team players including, but not limited to, assisting with identifying housing accommodations, setting up bank accounts and phone providers, securing personal vehicles and registration of such vehicles, and obtaining Social Security numbers.
  • Provide support and transition services for players who change contractual status between First Team, Second Team and Academy.
  • Manage First Team and Second Team player offboarding process.
  • Develop, assess, and manage program for the delivery of life skills sessions for First Team and Second Team players.
  • Create and implement first-time MLS or MLS NEXT Pro player curriculum as an extension of player onboarding.
  • Develop and coordinate mechanism for connecting players to club support services in the fields of mental health, academics, financial, and other personal needs.
  • Maintain and uphold best practices in player support services through MLS collaboration.
  • Act as liaison and provide support for family of First Team players.
  • Provide relocation resources to First Team and Second Team new staff hires.
  • Coordinate First and Second Team staff education related to player welfare issues.
  • Ongoing welfare checks with First and Second team players.
  • Collaborate with First Team, Second Team and Academy technical and operations staff on player welfare issues.
  • Work closely with Player Support Manager (Academy and Homestay) in overlapping education, welfare or support areas.
  • Assist Assistant Director of Player Personnel with any other duties as assigned.
  • BS/BA degree in field or related field.
  • High School or GED.
  • Minimum 5 years experience in player care, team operations or elite player development.
  • Previous experience with high school, collegiate or professional athletes.
  • Knowledge of professional sports team operations, public relations, and/or sponsor relations.
  • Ability to speak and write Spanish.
  • Experience working with youth.
  • Certification or additional degree.
  • Familiarity with relevant legislation, government guidance, SafeSport and other policies and procedures to safeguard youth.
  • Ability to acquire or produce and maintain a valid driver's license and meet company vehicle driving standards.
  • 12 Paid Company Holidays
  • Health Insurance (Medical, Dental, Vision)
  • Paid Time Off (PTO)
  • Life Insurance
  • Short and Long-term Disability
  • Health Savings Account (HSA)
  • Flexible Spending plans (FSAs)
  • 401K/Employer Match
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