Player Support Agent for Video Gaming
Keywords Studios
3d•Remote
About The Position
We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services for online payment and virtual goods providers.
Requirements
- Excellent English (spoken and written)
- Passion for video gaming or customer service
- Ability to juggle multiple tasks while managing your time efficiently
- Comfortable with digital technologies (computers, video game consoles, touchscreens)
- An interest in the video game industry
Nice To Haves
- Experience in a relevant or related field (an asset)
- Experience in a similar position (an asset)
Responsibilities
- Assist video game players in troubleshooting their account issues via ticketing, emails and/or live chat.
- Interact with our clients' customers for all the inquiries they could have about the game.
- Assist the developers by forwarding them impotant information from all the issues you handle with customers.
Benefits
- An insider's view into the gaming industry, with lots of growth potential.
- This is fully remote, Work-From-home position.
- We're proud of our friendly and inclusive atmosphere.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
