Player Support Agent (EN)

TransPerfect

2d • Remote

About The Position

About TransPerfect Gaming Division TransPerfect Gaming Division is an award-winning multilingual video game services company specializing in translation, localization, player support, game testing, cybersecurity, tool development, art design, and community management. Supporting over 1,000 game developers worldwide, we help bring games to global audiences. About the Role Are you passionate about video games and helping players? We’re looking for a Player Support Agent (English) to join our growing global team. In this role, you will provide high-quality support to players while contributing to a smooth and enjoyable gaming experience.

Requirements

• Native level in English (written and spoken)
• Strong communication and customer service skills
• Passion for video games and understanding of gaming communities
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Basic proficiency in Microsoft Office and digital tools

Nice To Haves

• Previous experience in player support, customer support, or gaming industry
• Familiarity with ticketing systems (e.g. Zendesk, Freshdesk)
• Experience handling online communities or forums

Responsibilities

• Provide player support via tickets, email, chat, and/or forums
• Respond to player inquiries, issues, and feedback in a timely and professional manner
• Escalate complex issues to relevant teams when necessary
• Assist in drafting player-facing communications and announcements
• Monitor player feedback and report recurring issues or trends
• Collaborate with internal teams to improve player experience
• Maintain accurate records of interactions and solutions

Benefits

• Turn your passion for gaming into a career!
• Work with exciting game titles and be part of a global team dedicated to delivering top-tier player experiences.
• TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.
• We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work.
• Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees