Player Services Support Agent

Pala Interactive • Atlantic City, NJ

2d • $20 - $20 • Remote

About The Position

Respond to customer contacts received through email, chat, phones and social media for our New Jersey and Canadian online platforms.
• Assist with navigation through our site, new customer sign-ups and promotion inquiries.
• Escalate cases to Payments & Security team when necessary.
• Work independently without constant supervision.
• Miscellaneous duties as assigned or as needed.

Requirements

• Must be at least 21 years of age.
• High School Diploma or equivalent.
• Strong customer service and interpersonal skills.
• Strong written and verbal skills.
• Complete schedule flexibility is required.
• Comfortable with both inbound and outbound contacts via chat, email, and phones.
• Knowledgeable of Windows and Mac operating systems as well as iOS and Android mobile devices.
• Must be computer literate and able to navigate through several programs and internet tabs efficiently.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Nice To Haves

• Knowledge of poker and casino games is preferred, but willing to train.
• Knowledge of Sports betting and/or sports enthusiast is preferred but not required.

Responsibilities

• Respond to customer contacts received through email, chat, phones and social media for our New Jersey and Canadian online platforms.
• Assist with navigation through our site, new customer sign-ups and promotion inquiries.
• Escalate cases to Payments & Security team when necessary.
• Work independently without constant supervision.
• Miscellaneous duties as assigned or as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED