Player Services Supervisor
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About The Position
The Supervisor Players Club oversees the shift operations of the Player's Club, ensuring an environment that promotes positive guest and team member relations to increase loyalty. This role involves providing effective leadership to ensure guests receive friendly, efficient, and accurate services and information while maintaining operational procedures for quality standards. The supervisor must proactively address problems, resolve guest concerns, and promote the success of the Players Club by explaining its benefits to guests. Additionally, the supervisor is responsible for maintaining confidentiality of guest information, ensuring sufficient workforce availability, and monitoring compliance with departmental and New York State Gaming Commission procedures.
