Player Services Supervisor

Churchill Downs Incorporated•Miami Gardens, FL

10d•Onsite

About The Position

Calder Casino is an exciting place to work! As the Player Services Supervisor, your role will be to support the day-to-day operations of the Players Club and Promotions/Special Events, ensuring the delivery of quality guest service, increasing the capture of accurate customer data, rated play, and assisting the Player Services Manager with departmental goals. We look forward to learning more about you at Bigger. Better. Calder. Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members including but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!

Requirements

High level of customer service skills, being able to maintain composure as a representative of the Company at all times.
Adherence to Code of Conduct and all Calder Casino policies and procedures.
Maintain and promote our business strategy of Clean, Safe, Compliant, Engagement, Service, and EBITDA.
Maintain an open-door policy for Team Members to allow open communication.
Leads by example relative to exemplary customer service both internal and external.
Excellent oral and written communication skills in English and Bi-lingual in Spanish is preferred.
Minimum of two years of experience in Marketing / Customer Service / Guest Relations / Promotions.
Knowledge of Microsoft Products.
Ability to obtain a valid gaming license.

Nice To Haves

Knowledge of Aristocrat Player Tracking System is preferred.

Responsibilities

Supervising and supporting the day-to-day operations of the Players Club while fostering teamwork, positive morale, motivation, open communication, and creating Winning Experiences.
Execution of drawings and promotions via microphone to large live audiences.
Execution of Special Events, including vendor coordination.
Setting up and breaking down the physical structures and décor needed for Promotions & Special Events.
Communicating all details of promotions and special events to the Advertising Team in a timely manner.
Proofreading promotional materials before they are viewed by the public.
Communicating details about our Promotions and Special Events to the public.
Motivating and developing Team Members through mentoring, coaching and providing performance feedback.
Adhering to regulatory, departmental, and company policies in an ethical manner and endorses business objectives, ethics and values of the company and property.
Performing other duties as assigned.