Player Services Shift Manager

Casino and•Biloxi, MS

About The Position

Why Bally's? Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. Role: Manages all operations of the casino cage. Ensures proper staffing, customer satisfaction, and accurate accounting of transactions.

Requirements

High School diploma general education (GED).
Previous casino Player Services or credit experience required.
Previous cash handling experience required.
Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions.
Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.
Data entry skills preferred.
Ability to balance shift and Player Services.
Must have basic mathematical skills.
Must be able to add, subtract, multiply and divide in all units of measure.
A Mississippi Gaming Commission work permit is required for this position.
Must possess excellent communication, organizational and analytical skills.
Must be very detailed oriented.
Must project a professional and positive image.
Must have a high level of energy
Excellent interpersonal skills.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Excellent telephone skills required.
Ability to function with minimum supervision and make effective decisions during the shift.

Responsibilities

Schedules, coaches, and evaluates Main Player Services, Banks, and applicable Booths for optimum performance.
Ensures proper and effective accountability of funds during the shift.
Completes required accountability and compliance paperwork for the shift.
Coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.
Promotes outstanding guest service and provides employees with environment for success.
Ensures that department is in strict compliance with company, state and federal requirements and regulations.
Performs credit/check-cashing duties within the scope of his/her authorized levels.
Ensures all disciplinary actions abide by guidelines set forth by Human Resources.
Hires, trains, and counsels Rockers.
Conducts reviews of Rockers that are direct reports.
Maintains knowledge of property information, including memorabilia.
Supervises all Player Services and credit Hard Rockers.
Upholds the Mission Statement – We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock Values!