Player Services Representative

French Lick Resort•Hamburg, NY

24d•$16 - $16

About The Position

Delaware North Gaming is searching for a full-time or part-time Player Services Representative to join our team at Hamburg Gaming in Hamburg, New York. As a Player Services Representative, you will be responsible for checking guests in and out, and assisting with all player rewards transactions. If you want a job that provides fast-paced work in a collaborative environment where there are endless opportunities, apply now. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer . We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Requirements

No high school diploma or GED required
Minimum of 1 year of experience in front desk customer service
Must be able to obtain and maintain a state gaming license
Strong written and verbal communication skills
Ability to lift up to 50 pounds
Ability to stand 100% of the time
Evenings
Overnight
Holidays
Every weekend
Weekends
8hr shift

Responsibilities

Update player rewards information, perform credit and cash transactions, and issue player cards
Explain games, contests, drawings, and promotional giveaways to guests
Read group resumes and oversee daily activities of groups
Complete shift closing, drop cash, check payments, and secure bank at all times
Offer bell assistance to all arriving and departing guests