Player Services Representative

Cherokee Nation Businesses • Claremore, OK

2d • Onsite

About The Position

The Player Services Representative ensures a smooth and enjoyable gaming experience by assisting guests with ticket redemption, jackpot processing, and minor machine repairs. This role is central to maintaining a clean, friendly, and entertaining casino environment while delivering exceptional customer service.

Requirements

• High School Diploma or GED required
• Minimum 6 months of related experience or equivalent combination of education and experience
• Strong customer service and cash handling skills
• Proficient in basic computer operations
• Detail-oriented with ability to complete federal and state forms accurately
• Ability to stand and walk for extended periods (7+ hours/day)
• Comfortable working in smoke-filled and noisy environments
• Capable of lifting up to 25 lbs and performing moderate physical tasks
• Must obtain and maintain licensing from the appropriate gaming authority

Responsibilities

• Process e-game jackpots and complete IRS forms (W2G/1042-S) accurately
• Assist guests in locating specific machines and denominations
• Perform minor machine repairs (e.g., clearing jams, resolving tilts)
• Promote a fun, friendly, and welcoming atmosphere for guests
• Maintain cleanliness and organization of gaming areas
• Respond promptly to machine service lights and guest needs
• Stay informed on current promotions, events, and property amenities
• Monitor for underage gaming and report concerns to supervisors
• Uphold Big 6 standards: Clean, Safe, Comfortable, Quick, Friendly, Fun

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees