Player Services Representative, Finger Lakes Gaming

Delaware North•Canandaigua, NY

4d•$16 - $16•Onsite

About The Position

Delaware North Gaming is hiring a part -time Player Services Representative to join our team at Finger Lakes Gaming in Farmington, New York. As a Guest Experience Assistant Manager, you will be responsible for assisting with all player rewards transactions. If you want a job that provides fast-paced work in a collaborative environment where there are endless opportunities, apply now. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer . We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement. Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Requirements

High school diploma or GED required
Strong written and verbal communication skills
Must be able to obtain a New York State Gaming Commission license
Ability to lift up to 30 pounds

Nice To Haves

Minimum of 1 year of customer service experience preferred
Intermediate computer skills preferred

Responsibilities

Enroll guests in the player tracking system, manage accurate data entry, and maintain confidentiality of all guest records and Player Rewards activities
Deliver exceptional guest service, including answering questions promptly, explaining games, contests, and Player's Club benefits, and assisting with promotions and giveaways.
Support marketing initiatives by helping implement on-site promotions, contests, and giveaways to enhance guest engagement.
Resolve guest concerns effectively , demonstrating strong listening skills and the ability to defuse difficult situations while preserving goodwill.
Foster positive relationships with guests, team members, and supervisors by modeling professional behavior and mutual respect in all interactions