PLAYER SERVICES REP

Hollywood Casino at Charles Town Races

5d•Onsite

About The Position

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants. Orders monies through exchange slips. Verifies exchanges from other windows and receipt transactions for various cashiers. Completes cash advances, cashes personal checks. Perform marker related transactions including front money deposits and withdrawals. Delivers exchanges to cashiers. Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions. Issues Players Choice cards to new and existing guests efficiently and accurately. Assists Players Choice members with redemption transactions. Conforms to all rules and regulations of CTR / SARC Compliance. Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items. Ensures that contents of their drawer are organized so that the contents can be readily counted at shift change. Prepares and reconciles cash banks and sales for all outlets. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures behavior and appearance are in compliance with established standards. Maintains complete confidentiality of all company information at all times. Maintains a professional work environment with supervisors and staff. Adheres to regulatory, departmental and company policies. Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer. Participates in meetings and trainings as required. Performs other duties as may be assigned by department and/or company management.

Requirements

High school diploma or equivalent required.
A minimum of six (6) months of previous cashier or money handling experience is preferred.
Must possess excellent communication skills both written and oral; the ability to read and comprehend simple instructions, short correspondence, and memos.
Must have the ability to deal effectively and interact well with the customers and employees and ability to resolve problems/conflicts in a diplomatic and tactful manner.
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
Must be a minimum of 21 years of age.
Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

Nice To Haves

Champion of Red Carpet Customer Service and building positive team spirit.
Previous customer service experience preferred.

Responsibilities

Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.
Orders monies through exchange slips.
Verifies exchanges from other windows and receipt transactions for various cashiers.
Completes cash advances, cashes personal checks.
Perform marker related transactions including front money deposits and withdrawals.
Delivers exchanges to cashiers.
Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.
Issues Players Choice cards to new and existing guests efficiently and accurately.
Assists Players Choice members with redemption transactions.
Conforms to all rules and regulations of CTR / SARC Compliance.
Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.
Ensures that contents of their drawer are organized so that the contents can be readily counted at shift change.
Prepares and reconciles cash banks and sales for all outlets.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures behavior and appearance are in compliance with established standards.
Maintains complete confidentiality of all company information at all times.
Maintains a professional work environment with supervisors and staff.
Adheres to regulatory, departmental and company policies.
Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.
Participates in meetings and trainings as required.
Performs other duties as may be assigned by department and/or company management.

Benefits

wellness programs designed to support our team members' financial, physical, and mental well-being
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off

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