Player Services Cashier

Cherokee Nation BusinessesTahlequah, OK
364d

About The Position

Cherokee Casino Tahlequah is searching for a Part Time Player Services Cashier to join our growing team! You'll play a vital role in ensuring the smooth financial operations of our casino, handling cash transactions, balancing accounts, and maintaining the highest standards of guest service.

Requirements

  • Excellent written and verbal communication skills.
  • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, providing each guest a positive, memorable entertainment experience.
  • Knowledge of principles and processes for providing excellent guest service.
  • Ability to learn casino games and property amenities to better serve guests.
  • Ability to perform basic mathematical computations accurately.
  • Ability to learn and explain gaming promotions including drawings, hot seats, and tournaments.
  • Ability to learn, and remain in compliance with tribal, federal, state and local laws, regulations and ordinances, as well as Company and departmental polices, practices and procedures.
  • Ability to make sound decisions when involving guest service.
  • Knowledge of computers and proficient in the use of computer software as it relates to the job.
  • Ability to develop and maintain positive working relationships with others.
  • Must have and maintain a valid driver's license and liability insurance.
  • Ability to obtain and maintain licensing by the appropriate gaming authority.
  • High School Diploma or General Education Degree (GED) or an equivalent combination of education and experience.

Nice To Haves

  • One-year cash handling or customer services experience preferred.

Responsibilities

  • Facilitates a wide range of transactions with high volume cash and performs noncash transactions for guests in a courteous, accurate and timely manner.
  • Processes cash handling transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot machine ticket and promotional voucher redemptions.
  • Introduces and promotes rewards program membership benefits and explains details of on-going promotions, offers, other event information to guests and assists with execution of casino promotions.
  • Enrolls guests into rewards program, issues original and duplicate membership cards and maintains accurate player tracking information.
  • Conducts entry level player evaluations and outbound, script-based calls.
  • Verifies and distributes payments of jackpots or special payouts and ensures accurate completion of required paperwork.
  • Maintains cash and accountability of ATMs and Kiosks.
  • Handles guest requests, disputes and complaints in a professional manner, escalating issues to leadership when necessary.
  • Verifies, issues and drops funds exchanged between guests and employees during shift.
  • Safeguards company assets and reconciles daily transactions to balance main cage at the end of shift.
  • Maintains confidentiality of all casino and guest information.
  • Maintains a clean, well-organized work area and environment.
  • Performs other job-related duties as assigned.

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Industry

Accommodation

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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