Player Services Cashier

Cherokee Nation Businesses • Tahlequah, OK

364d

About The Position

Cherokee Casino Tahlequah is searching for a Part Time Player Services Cashier to join our growing team! You'll play a vital role in ensuring the smooth financial operations of our casino, handling cash transactions, balancing accounts, and maintaining the highest standards of guest service.

Requirements

• Excellent written and verbal communication skills.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, providing each guest a positive, memorable entertainment experience.
• Knowledge of principles and processes for providing excellent guest service.
• Ability to learn casino games and property amenities to better serve guests.
• Ability to perform basic mathematical computations accurately.
• Ability to learn and explain gaming promotions including drawings, hot seats, and tournaments.
• Ability to learn, and remain in compliance with tribal, federal, state and local laws, regulations and ordinances, as well as Company and departmental polices, practices and procedures.
• Ability to make sound decisions when involving guest service.
• Knowledge of computers and proficient in the use of computer software as it relates to the job.
• Ability to develop and maintain positive working relationships with others.
• Must have and maintain a valid driver's license and liability insurance.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• High School Diploma or General Education Degree (GED) or an equivalent combination of education and experience.

Nice To Haves

• One-year cash handling or customer services experience preferred.

Responsibilities

• Facilitates a wide range of transactions with high volume cash and performs noncash transactions for guests in a courteous, accurate and timely manner.
• Processes cash handling transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot machine ticket and promotional voucher redemptions.
• Introduces and promotes rewards program membership benefits and explains details of on-going promotions, offers, other event information to guests and assists with execution of casino promotions.
• Enrolls guests into rewards program, issues original and duplicate membership cards and maintains accurate player tracking information.
• Conducts entry level player evaluations and outbound, script-based calls.
• Verifies and distributes payments of jackpots or special payouts and ensures accurate completion of required paperwork.
• Maintains cash and accountability of ATMs and Kiosks.
• Handles guest requests, disputes and complaints in a professional manner, escalating issues to leadership when necessary.
• Verifies, issues and drops funds exchanged between guests and employees during shift.
• Safeguards company assets and reconciles daily transactions to balance main cage at the end of shift.
• Maintains confidentiality of all casino and guest information.
• Maintains a clean, well-organized work area and environment.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees