Player Services Cage Cashier
About The Position
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Develops a thorough understanding of player's club and remains current on all promotions and events. Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino. Serves as property ambassador and has solid overall knowledge of the property, including the casino. Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
Requirements
- High School Diploma/GED.
- Previous money handling experience preferred.
- Must have the ability to respond to common inquiries or complaints from guests.
- Must have the ability to read and interpret documents such as safety rules and manuals.
- Must have the ability to perform basic math skills.
- Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
- Intermediate computer knowledge; competent in Microsoft Office applications and Server and Web-based systems.
- Walking 20% of the time.
- Standing 80% of the time.
Nice To Haves
- Previous money handling experience preferred.
Responsibilities
- Develops a thorough understanding of player's club and remains current on all promotions and events.
- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.
- Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max.
- Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.
- Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino.
- Serves as property ambassador and has solid overall knowledge of the property, including the casino.
- Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
