Player Services Cage Assistant Manager

PENN Entertainment • Grantville, PA

2d

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Supervises the daily operation of the player services and cage operations and ensures the accurate reporting of all activities while remaining compliant with all applicable local, state and federal laws as well as company internal controls and department policies. Maintains thorough knowledge of the player tracking system, internal Controls and policies/procedures, and makes suggestions for improvement. Responsible for coaching, counselling and developing subordinates to their fullest potential. Responsible for securing the integrity of all assets and overseeing the balancing of all cage banks Communicates pertinent information to staff in a timely fashion. Runs reports and verification information for patron Credit line requests in accordance with directive of the HCPN Credit Committee and PGCB regulations. Ensures scheduling is commensurate with business levels and within budget. Responds to guest inquiries while monitoring and applying service recovery within authority levels. Delegates work responsibilities and provides follow-up and direction when necessary. Develops and maintains a good rapport with other departments and with external guests. Reward, recognize, coach and counsel department employees. BRING US YOUR BEST.

Requirements

• High School Diploma / GED; or one to two years of customer service-related experience, or equivalent combination of education and experience.
• Must have the ability to respond to common inquiries or complaints from guests, regulatory agencies and community members.
• Must have the ability to perform basic math skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Intermediate computer knowledge; MS Office and POS; Casino Operations Software, Excel Spreadsheets
• Walking 40% of the time
• Sitting 15% of the time
• Standing 40% of the time
• Bending and lifting 5% of the time
• Lifting/moving a maximum of 50 lbs.
• Ability to see 20/20, color, and/or peripherally

Nice To Haves

• One to two years of supervisory experience in a cash handling environment preferred
• Knowledge of Title 31 Regulations preferred.

Responsibilities

• Supervises the daily operation of the player services and cage operations and ensures the accurate reporting of all activities while remaining compliant with all applicable local, state and federal laws as well as company internal controls and department policies.
• Maintains thorough knowledge of the player tracking system, internal Controls and policies/procedures, and makes suggestions for improvement.
• Responsible for coaching, counselling and developing subordinates to their fullest potential.
• Responsible for securing the integrity of all assets and overseeing the balancing of all cage banks
• Communicates pertinent information to staff in a timely fashion.
• Runs reports and verification information for patron Credit line requests in accordance with directive of the HCPN Credit Committee and PGCB regulations.
• Ensures scheduling is commensurate with business levels and within budget.
• Responds to guest inquiries while monitoring and applying service recovery within authority levels.
• Delegates work responsibilities and provides follow-up and direction when necessary.
• Develops and maintains a good rapport with other departments and with external guests.
• Reward, recognize, coach and counsel department employees.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED