Player Services Attendant (PT)

PENN Entertainment•Washington, PA

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Adheres to all departmental and property policies and procedures regarding guest service standards. Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. Greets Players Club guests in a courteous and friendly manner and explains amenities and features. Resolves customer service issues according to established guidelines. Provides information on all aspects of the property’s services and facilities. Explains the benefits and issuance of the mychoice card. Builds and retains customer relations for our 4- and 5-Star guests. Awards customer complimentaries based on gaming action and program guidelines. Acts as greeter for bus line runs and charter groups as directed. Performs all other related and compatible duties as assigned. Maintain strict confidentiality in all company matters.

Requirements

High School Diploma or equivalent required.
Previous customer service experience required; Player Services or related experience preferred.
Must have excellent written and verbal communication skills; must be fluent and literate in English.
Ability to maintain a high level of confidentiality and professionalism.
Must have exceptional customer service and interpersonal skills.
Strong computer skills required; must be proficient in Microsoft Office applications.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

Nice To Haves

Sales or Marketing background helpful.

Responsibilities

Adheres to all departmental and property policies and procedures regarding guest service standards.
Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction.
Greets Players Club guests in a courteous and friendly manner and explains amenities and features.
Resolves customer service issues according to established guidelines.
Provides information on all aspects of the property’s services and facilities.
Explains the benefits and issuance of the mychoice card.
Builds and retains customer relations for our 4- and 5-Star guests.
Awards customer complimentaries based on gaming action and program guidelines.
Acts as greeter for bus line runs and charter groups as directed.
Performs all other related and compatible duties as assigned.
Maintain strict confidentiality in all company matters.

Benefits

wellness programs designed to support our team members' financial, physical, and mental well-being
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume