Player Services Assistant Shift Manager

Hard Rock Hotel & Casino Biloxi • Biloxi, MS

371d

About The Position

The Player Services Assistant Shift Manager at Hard Rock Hotel & Casino Biloxi is responsible for overseeing the Player Services Department during assigned shifts. This role includes effective scheduling, ensuring compliance with accountability duties, and providing excellent guest service. The manager will coordinate with other departments to maintain high service standards and uphold the company's mission and values.

Requirements

• High School diploma or GED required.
• Previous casino Player Services or credit experience required.
• Previous cash handling experience required.
• Knowledge of Title 31 Bank Secrecy Act as it pertains to Credit/Player Services transactions.
• Basic computer skills and knowledge of casino computer systems, Microsoft applications, and timekeeping programs.
• Data entry skills preferred.
• Ability to balance shift and Player Services operations.
• Basic mathematical skills required.
• Excellent communication, organizational, and analytical skills.
• Detail-oriented with a professional and positive image.
• High level of energy and excellent interpersonal skills.
• Ability to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, and regulations.
• Excellent telephone skills required.
• Ability to function with minimum supervision and make effective decisions during the shift.

Nice To Haves

• Data entry skills preferred.

Responsibilities

• Schedules, coaches, and evaluates Main Player Services, Banks, and applicable Booths for optimum performance.
• Ensures proper and effective accountability of funds during the shift.
• Completes required accountability and compliance paperwork for the shift.
• Coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.
• Promotes outstanding guest service and provides employees with an environment for success.
• Ensures that department is in strict compliance with company, state and federal requirements and regulations.
• Performs credit/check-cashing duties within the scope of authorized levels.
• Maintains knowledge of property information, including memorabilia.
• Supervises all Player Services and credit Hard Rockers.
• Upholds the Mission Statement - We create authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

Benefits

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 10,001+ employees