Player Services Assistant Shift Manager - Overnight

PENN Entertainment • Tunica Resorts, MS

15h • $39,500

About The Position

Summary: Supports the oversight of Cashier and Player Services operations during assigned shifts, ensuring compliance, efficiency, and exceptional guest service.

Requirements

• Associate’s degree or equivalent from a two-year college or technical school preferred.
• Must be able to obtain a Mississippi Gaming Commission work permit.
• Ability to perform all essential duties satisfactorily.
• Strong reading, writing, and verbal communication skills.
• Able to write routine reports and correspondence; speak effectively to groups.
• Proficient in Microsoft Word, Excel, AS400 systems, and Kronos timekeeping.
• Strong math skills including percentages, proportions, and volume calculations.
• Ability to interpret safety rules, operating instructions, and procedure manuals.
• Ability to stand, walk, reach, stoop, kneel, crouch, crawl, talk, and hear.
• Regularly lift/move up to 20 lbs.
• Visual abilities include close, distance, peripheral vision, depth perception, and focus adjustment.
• Exposure to moving mechanical parts and airborne particles.
• Moderate noise level.

Responsibilities

• Enforces internal controls, credit policies, and departmental procedures.
• Maintains working knowledge of accounting systems related to cage and player services.
• Promotes guest satisfaction and teamwork aligned with service quality standards.
• Assists Shift Manager in supervising, scheduling, and monitoring cage activities.
• Maintains personnel documentation (attendance, evaluations, disciplinary actions, etc.).
• Authorizes credit within approved limits.
• Oversees Player Services Cashier, Main Bank, Marker Bank, Fill Bank, and kiosk operations.
• Safeguards company assets and completes daily Cage Closeout Summary.
• Communicates shift activity and instructions to incoming shift manager.
• Monitors cash levels and reports needs to management.
• Identifies and resolves shift-related issues, escalating as needed.
• Performs other duties as assigned.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree