Player Services Assistant Shift Manager

PENN Entertainment • Henderson, NV

12d • $47,000

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Assists in conducting investigations into variances, violations of internal controls, and violations of reporting requirements Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for securing the integrity of all assets and oversees balancing of all cage banks. Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members. Acquire new players through the continuous promotion of the PennPlay card program and the special benefits of card membership. Maintain comprehensive knowledge and support the team members in all current and upcoming promotions, events, ticket sales and exclusive offers throughout the property and effectively communicate to guests. Responsible for operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently on assigned shift. Responds to guest inquiries while monitoring and applying service recovery within authorized levels. Prepare/review currency transactions reports on assigned shift. Approve credit line availability on assigned shift. Review of multiple transactions logs for accuracy on assigned shift. Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Requirements

• Must be at least 21 years of age.
• Associate degree (A. A.) or equivalent; or two to four years related customer service experience and/or training; or equivalent combination of education and experience.
• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
• Must have excellent verbal and written communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to author reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems).
• Employees must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Gaming License, and Nevada Alcohol Awareness Card are required.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift.
• Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Assists in conducting investigations into variances, violations of internal controls, and violations of reporting requirements
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks.
• Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.
• Acquire new players through the continuous promotion of the PennPlay card program and the special benefits of card membership.
• Maintain comprehensive knowledge and support the team members in all current and upcoming promotions, events, ticket sales and exclusive offers throughout the property and effectively communicate to guests.
• Responsible for operation supply inventory.
• Ensures team members have the tools needed to do their jobs to maximize efficiently on assigned shift.
• Responds to guest inquiries while monitoring and applying service recovery within authorized levels.
• Prepare/review currency transactions reports on assigned shift.
• Approve credit line availability on assigned shift.
• Review of multiple transactions logs for accuracy on assigned shift.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees