Player Service Shift Supervisor - Crystal Sky

Pearl River Resort Choctaw MS • Louisville, MS

438d

About The Position

The Player Services Supervisor is responsible for overseeing the operations of the Player Services department, ensuring compliance with policies and procedures, and maintaining a high level of service and satisfaction for guests. This role involves managing staff, resolving guest complaints, and ensuring the integrity of financial data and casino assets.

Requirements

• Must be 21 years of age or above.
• Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.
• High School diploma or GED is required.
• Two (2) years of progressive supervisory experience in Casino Cage operations is required.
• Must score a minimum of 90% on the Basic Math Test.

Nice To Haves

• Excellent communication skills.
• Strong organizational skills.
• Analytical skills.

Responsibilities

• Assist in managing and directing all facets of Player Services department.
• Resolve guest complaints and disputes.
• Train and teach established Internal Controls and Casino and Departmental procedures.
• Ensure the integrity of all financial data produced by Associates.
• Enforce performance standards, policies, and procedures in accordance with the Company's expectations.
• Monitor all financial activities related to the department to ensure compliance with laws and regulations.
• Provide feedback to the department manager on associate's performance and assist in training and disciplinary actions.
• Assist associates in understanding their responsibilities within the department.
• Ensure maximum service and satisfaction levels are achieved and maintained.
• Assist associates in completing their duties and responsibilities.
• Reconcile daily paperwork and maintain various logs.
• Schedule and delegate work assignments to associates.
• Review departmental reports for accuracy and make revisions as needed.
• Maintain an adequate stock of supplies for the department.
• Be accountable for the accuracy and thoroughness of departmental records and reports.
• Stay current with general cage procedures, policies, and Title 31 regulations.
• Lead by setting a positive example for all Associates.
• Maintain a consistent attendance record.

Benefits

• Health insurance coverage.
• Paid holidays.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED