Player Service Shift Supervisor - Crystal Sky

Pearl River Resort Choctaw MS-posted about 1 year ago

Full-time • Mid Level

Louisville, MS

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The Player Services Supervisor is responsible for overseeing the operations of the Player Services department, ensuring compliance with policies and procedures, and maintaining a high level of service and satisfaction for guests. This role involves managing staff, resolving guest complaints, and ensuring the integrity of financial data and casino assets.

Assist in managing and directing all facets of Player Services department.
Resolve guest complaints and disputes.
Train and teach established Internal Controls and Casino and Departmental procedures.
Ensure the integrity of all financial data produced by Associates.
Enforce performance standards, policies, and procedures in accordance with the Company's expectations.
Monitor all financial activities related to the department to ensure compliance with laws and regulations.
Provide feedback to the department manager on associate's performance and assist in training and disciplinary actions.
Assist associates in understanding their responsibilities within the department.
Ensure maximum service and satisfaction levels are achieved and maintained.
Assist associates in completing their duties and responsibilities.
Reconcile daily paperwork and maintain various logs.
Schedule and delegate work assignments to associates.
Review departmental reports for accuracy and make revisions as needed.
Maintain an adequate stock of supplies for the department.
Be accountable for the accuracy and thoroughness of departmental records and reports.
Stay current with general cage procedures, policies, and Title 31 regulations.
Lead by setting a positive example for all Associates.
Maintain a consistent attendance record.

Must be 21 years of age or above.
Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.
High School diploma or GED is required.
Two (2) years of progressive supervisory experience in Casino Cage operations is required.
Must score a minimum of 90% on the Basic Math Test.

Excellent communication skills.
Strong organizational skills.
Analytical skills.

Health insurance coverage.
Paid holidays.
Employee discounts.

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Player Service Shift Supervisor - Crystal Sky

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