Circa - Player's Club - Representative
About The Position
The Player's Club Representative is responsible for signing up players for the Player Loyalty Club, Club One, educating guests on casino promotions and events, and creating a positive environment for players by providing above and beyond customer service. This role requires practicing, supporting, and promoting the Company Service Standards at all times, communicating professionally with Guests, and answering their questions with a general understanding of the department and property. The representative must be able to work independently and perform essential functions without direct supervision, and be proficient in the use of player tracking systems. They should be enthusiastic, outgoing, and friendly, with the ability to handle a wide range of situations, including angry or frustrated customers, while maintaining a professional demeanor.
Requirements
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
- Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
- Must have 1 to 6 months of related experience
- Must be able to work any day of the week and any shift to include weekends and holidays
- Must be able to establish and maintain effective working relationship with Team Members and Guests
- Must be at least 21 years of age
- High school diploma or GED
- Ability to read and speak English
- Must be proficient in the use of player tracking systems
- Enthusiastic, outgoing and friendly with the ability to handle a wide-range of situations including but not limited to angry or frustrated customers while maintaining a professional demeanor
Nice To Haves
- Some retail or guest service experience preferred
Responsibilities
- Signing up players for our Player Loyalty Club, Club One
- Educating guests on casino promotions and events
- Creating a positive environment for our players by providing above and beyond customer service
- Practicing, supporting and promoting the Company Service Standards at all times
- Communicating with Guests in a professional manner
- Answers Guest questions in a manner that reflects an understanding of the department and property in general
- Working independently and performing essential functions without direct supervision
- Evaluating and qualifying guests for participation with casino floor promotions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
