PLAYER'S CLUB REP II

Hard Rock International (USA), Inc.Cincinnati, OH
120d$19

About The Position

Players Club Representatives are responsible for providing the highest level of guest service and ensuring that all processes and procedures are followed, and all guidelines/rules issued by the OCCC are executed. FULL TIME AND PART TIME OPPORTUNITIES AVAILABLE! RATE OF PAY: $19 /HR.

Requirements

  • High school diploma and/or guest service experience
  • Must obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations
  • Must successfully pass background check
  • Must successfully pass drug screening
  • Must be twenty-one (21) years of age

Responsibilities

  • Be responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati
  • Be on-time and at your workstation at the start of your shift
  • Know and understand all gaming systems so you can communicate appropriate and correct information to guests
  • Obtain 100% on Secret Shops by: Speaking first, greeting the guest with a positive comment, and sharing their name with the guest
  • Asking how they may assist
  • Utilizing the guest’s name
  • Assisting the guest and assuring that their needs have been met and exceeded
  • Upselling an item of the casino
  • Sending the guest to their next destination with a positive parting comment
  • Capture phone numbers and email addresses of guests
  • Work the gaming floor when requested
  • Tell guests about Unity benefits
  • Help sign guests up for a card
  • Help to increase rated play
  • Assist with promotions and events
  • Follow the handbook policies including uniform standards
  • Approach peers and leaders with a respectful tone
  • Know and understand all promotions so you can effectively communicate them to guests
  • Be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati
  • Other duties as assigned

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What This Job Offers

Job Type

Part-time

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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