PLAYER'S CLUB REP II

Hard Rock International (USA), Inc. • Cincinnati, OH

120d • $19

About The Position

Players Club Representatives are responsible for providing the highest level of guest service and ensuring that all processes and procedures are followed, and all guidelines/rules issued by the OCCC are executed. FULL TIME AND PART TIME OPPORTUNITIES AVAILABLE! RATE OF PAY: $19 /HR.

Requirements

• High school diploma and/or guest service experience
• Must obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations
• Must successfully pass background check
• Must successfully pass drug screening
• Must be twenty-one (21) years of age

Responsibilities

• Be responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati
• Be on-time and at your workstation at the start of your shift
• Know and understand all gaming systems so you can communicate appropriate and correct information to guests
• Obtain 100% on Secret Shops by: Speaking first, greeting the guest with a positive comment, and sharing their name with the guest
• Asking how they may assist
• Utilizing the guest’s name
• Assisting the guest and assuring that their needs have been met and exceeded
• Upselling an item of the casino
• Sending the guest to their next destination with a positive parting comment
• Capture phone numbers and email addresses of guests
• Work the gaming floor when requested
• Tell guests about Unity benefits
• Help sign guests up for a card
• Help to increase rated play
• Assist with promotions and events
• Follow the handbook policies including uniform standards
• Approach peers and leaders with a respectful tone
• Know and understand all promotions so you can effectively communicate them to guests
• Be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees