Player's Club Clerk

Kewadin Casinos • Sault Ste. Marie, MI

13d • Onsite

About The Position

The Players Club Clerk, under the direction of the Players Club Supervisor or Shift Manager/Director of Player Development, is responsible for greeting customers, promoting, enrolling, and explaining the benefits of the Player's Club Program to Casino patrons/customers. The Players Club Clerk provides attentive, cheerful, and professional service to all customers, both internal and external, always striving to exceed their expectations and provide excellent customer service.

Requirements

• High School diploma or equivalent preferred.
• Must have completed and passed Criminal background investigation done under the rules of the National Indian Gaming Commission.
• Must have knowledge of or have the ability to learn about the Northern Rewards Club and the benefits of being a member, and the importance of the customer using their card.
• Must know the location of or have the ability to learn the location of all departments within the Casino and Hotel complex.
• Must know details of or have the ability to learn about all Casino promotions and Entertainment.
• Must have knowledge of or have the ability to learn details about the city, places to stay, eat and shop or special events.
• Must have knowledge of or have the ability to learn of the benefits of Direct Mail and Comping/Point System.
• Must have working knowledge and be able to use word processing and spreadsheet and database software.
• Must have excellent communication skills and be able to communicate clearly in person, in writing, and by telephone and email.
• Must be flexible and available to work various shifts, including nights, weekends, and holidays.
• Must be able to establish and maintain an effective working relationship with supervisory personnel, coworkers, and the general public.
• Must be able to work extended hours when needed.

Nice To Haves

• Native American preferred.

Responsibilities

• Inputs and updates player information on a daily basis into a player-tracking computer database.
• Distributes coupons, packages, and Kewadin Credits to hotel guests, bus groups, and Casino patrons/customers.
• Assists with the daily operation of the weekly promotions, such as random player picks, announcing winners' names, giving out prizes, and overall running the weekly/daily promotion.
• Complies with all Company and departmental policies and procedures.
• Attends required meetings and training.
• Keeps up-to-date and provides customers with information on Casino wide promotions and entertainment information.
• All other job-related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED