Player Host & Promotions Coordinator

Augustine Casino•Coachella, CA

About The Position

The Player Host & Promotions Coordinator is a hybrid role designed for a high-energy individual who can build genuine relationships with our most loyal guests while simultaneously ensuring our floor promotions and special events run flawlessly. You will spend your time both on the gaming floor engaging with players and "behind the scenes" coordinating the logistics that make our promotions successful.

Requirements

Must be 21 years of age or older.
High School diploma.
2 or more years of experience in a customer service or hospitality role, preferably within the gaming or entertainment industry.
Knowledge of casino operations, games, and player tracking systems is preferred.
Must be able to successfully pass a pre-employment drug screen and background investigation.
Must be able to obtain and retain a gaming license through the Augustine Gaming Commission.
Excellent communication and presentation skills.
Strong guest service and interpersonal skills.
Strong sense of urgency and ability to thrive in fast-paced environment.
Strong organizational skills; must be able to multitask.
Proficiency in Microsoft Word and Outlook.
Bilingual (Spanish and English).
Comfortable in front of camera (video and still).

Responsibilities

Supports the Casino Hosts in establishing and maintaining strong relationships with Advantage players through personalized interactions and excellent guest service.
Anticipate and fulfill the needs and preferences of players to enhance their overall experience at the casino.
Utilize QCI Host tool to track activity and player development.
Act as a point of contact for VIP players, addressing their inquiries, requests and concerns promptly and professionally.
Build, configure, and test all promotional offers and electronic drawings within the Trilogy and Synkros system.
Assist the Marketing team in the physical setup and execution of all floor promotions, drawings, and tournaments.
Manage the administrative side of promotions and drawings, including verifying winner eligibility, processing paperwork, and ensuring regulatory compliance.
Develop strategies to retain and increase the loyalty of high-value players.
Promptly respond to special requests, inquiries and guest complaints in a calm, efficient and courteous manner.
Utilize all data analysis regarding Free Play, Comps, promotion participation and ROI to make necessary adjustments to meet operational goals.
Resolve conflicts or concerns raised by players, working closely with other departments to ensure timely and satisfactory resolutions.
Document and report player feedback to management for continuous improvement.
Adhere to all gaming regulations and ensure that player interactions comply with the casino's policies and procedures.
Cover shifts in The Club as needed.