Player Engagement, Team Lead
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About The Position
As a Team Lead within the Player Engagement team, you will report directly to the Associate Director and act as a leader of our one-to-many support strategy across social and owned platforms. You will guide a team of specialists, ensuring high-quality service delivery, performance management, and strategic alignment with ITIL 4 practices. You will also play a key role in overseeing our social content strategy, enabling the creation of player-facing content including support posts, guides, and proactive updates that help close the communication loop with our players. The role requires strong collaboration across multiple teams, including QA to ensure service quality, and our Vendor Management team, ensuring that our Tier 1 strategy is aligned with our strategic goals. You will serve as a key stakeholder liaison, platform/process owner, and player-first advocate, helping to embed player-centricity across our services.
