H5020 PLAYERS CLUB SUPERVISOR IMG

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

6h•Onsite

About The Position

The Player Development Supervisor oversees the operations of the Apache Spirit Club during their assigned shift and is responsible for the supervision of the Player Development Ambassadors on duty, and ensures the achievement of daily individual and team goals. This position is also responsible for assisting and developing those players’ club members who do not qualify for VIP player development services or those players that have a Less than $350 ADT. They will assist the VIP Player Development Host and Jr. VIP Player Development Host and VIP player Development Manager in assisting the player’s club members and helping to grow potential VIP players as well as hit the revenue goals for the department, special VIP events, and Enterprise. This is a salaried position.

Requirements

Two year related experience and/or training; or equivalent combination of education and experience may be substituted.
Must have knowledge and understanding of Player Development Programs such as: Oasis, Everi Kiosk, OPTX, and Promotions and Entertainment planning and events create groups and understand how to read the players rewards Matrix.
Adheres to all regulatory, departmental and casino policies and procedures, and to the casino Internal Control Structure.

Nice To Haves

Mescalero Apache Tribal preference; bicultural experience preferred.

Responsibilities

Oversees the operations of the Apache Spirit Club during their assigned shift.
Responsible for the supervision of the Player Development Ambassadors on duty.
Ensures the achievement of daily individual and team goals.
Assists and develops players’ club members who do not qualify for VIP player development services or those players that have a Less than $350 ADT.
Assists the VIP Player Development Host and Jr. VIP Player Development Host and VIP player Development Manager in assisting the player’s club members.
Helps to grow potential VIP players.
Helps hit the revenue goals for the department, special VIP events, and Enterprise.
Supervises Apache Spirit Club at Inn of the Mountain Gods and Casino Apache properties.
Identifies new players and enrolls them into the Apache Spirit Club while gathering all necessary information to support direct efforts.
Conducts slot promotions, drawings and special events in coordination with the marketing promotions and entertainment team, table games and slot teams.
Trains and supervises the player development team members.
Monitors and assists with auditing of all player account transactions through the player tracking system and ensures accuracy & integrity of system utilization.
Adheres to all regulatory, departmental and casino policies and procedures, and to the casino Internal Control Structure.
Works in tandem with the VIP Player Development Host team on duty to identify and personally recognize Platinum, Diamond and Signature guests who are in house.
Anticipates the needs of guests on the casino floor and enhances their entertainment experience through personal service efforts.
Provides personal, hospitable service from the players club to all members during each sales opportunity.
Ensures all accounts are properly coded in the player tracking system, issues cards and provides guest service support.
Assists and or executes scheduled casino promotion according to the calendar and gaming submissions.
Responsible for issuing guest vouchers from a players player’s club account according to the guest voucher policy and procedure if the player qualifies for a guest voucher.
Assists the player who does not qualify for hosted services or has a less than ADT of $350, and is requesting a guest voucher.
Directly supervises the player development ambassadors at the players club.
Carries out supervisory responsibilities in accordance with the casino’s policies and procedures and applicable laws.
Trains employees.
Plans, assigns, and directs work.
Appraises performance.
Rewards and disciplines employees.
Addresses issues and resolves conflicts.