Player Development Representative - Casino

Seminole Gaming•Coconut Creek, FL

13d•Onsite

About The Position

Our Commitment to Service: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Job Summary: Under the direction of the Player Development Manager, this professional is responsible for building relationships with new and current customers. Acquiring a strong knowledge of Unity Card rewards program that include daily promotions as well as all upcoming promotions. This will all be achieved through interactions with customers on the casino floor, at special events; as well as by phone and email.

Requirements

Minimum 2 years of guest service experience required, or an equivalent combination of education and experience.

Nice To Haves

Bilingual (Spanish/English) preferred.
Bachelor’s degree preferred and/or combination of education and work experience.
Minimum of 1 year of experience as a VIP Service Host, Casino Host, or equivalent preferred.
Experience in casino and/or hotel environment preferred.

Responsibilities

Consistently support Seminole Gaming’s culture and team philosophy throughout the property, conduct personal behavior that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the best result in Team Member/guest satisfaction while at the same time maintaining financial responsibility
Promote positive public relations and create an enjoyable atmosphere for all
Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations
Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, guest lists, marketing plans and all other confidential information
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
Ensure prompt and discrete notification to management and/or the Ethics Hotline (954-585-5103) of any observation of illegal acts or internal ethics violations
A positive attitude.
Exceptional guest service skills.
Outstanding phone etiquette.
Excellent interpersonal skills.
Strong communication and problem-solving skills.
Ability to multi-task and make quick decisions in a stressful environment.
The candidate must also be self-motivated, flexible, adaptable and able to work independently.
Meet and greet customers (slot & table).
Identifies new gaming customers.
Invite new and current customers to qualified events / promotions.
Educate customers on Unity Card rewards program.
Attend on and off property events.
Educate customers on casino amenities restaurants, slots machines, table games, & casino credit.
Ensure all policies and procedures are followed and compliant with SGA standards.
Handle crowd control effectively with consideration for our guests.
Must be able to make sound complimentary decisions based on tracked customer play.