Player Development Manager

Chumash Enterprises • Santa Ynez, CA

2d

About The Position

Under the general direction of the Director of Player Development, the Player Development Manager is responsible for the overall direction and management of the Players Club services. Maximizes player retention and profitability through guest services that enhance guest satisfaction, produce loyalty, increase repeat visits. The Player Development Manager is responsible for increasing gaming revenue in the Player Development hosting program.

Requirements

• High School Diploma or GED Certificate.
• Bachelor's degree in Marketing, Business Administration, or equivalent experience.
• Five years of experience, two years of supervisory experience in the casino industry.
• Previous experience in hosting, sales, marketing, promotions, or public relations.
• Advanced knowledge of casino operations, guest service, slots, and table games.
• Advanced knowledge of applicable laws, regulations, rules, procedures, and administration.
• General knowledge of business and accounting systems and methods.
• General knowledge of budgeting, planning, control methods, and applications.
• Intermediate proficiency in computers, including Microsoft Office applications, e-mail, and internet.
• Must be flexible with availability including, nights, weekends, and holidays.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies
• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Data Gathering and Analytics: Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

Nice To Haves

• Knowledge Oasis systems preferred.

Responsibilities

• Manages the Player Development department’s day-to-day operations, processes, and procedures.
• Develops and maintains a targeted casino guest base.
• Develops player hosting strategies to support Player Development revenue and customer service goals.
• Assists hosts in developing a strong repeat customer base through personal contacts and relationship marketing techniques, such as communicating property events and amenities to guests via email, phone, or mail.
• Tracks and reviews Players Club and hosting activities for effectiveness.
• Communicates and coordinates with various casino departments regarding Players Club activities.
• Stays abreast of all entertainment, special events, direct marketing, promotional services and activities. Ensures that Player Development staff is trained.
• Ensures a maximum level of guest service and satisfaction is achieved and maintained throughout the Player Development department.
• Responds to special requests of guests, guest complaints and inquires in a calm, prompt, and courteous manner.
• Demonstrates the Casino’s guest service standard with all guests.
• Ensures appropriate staffing levels in department to maintain efficient operations. Schedules work shifts to ensure adequate guest service.
• Schedules and conducts department meetings as necessary to ensure communications with all Team Members
• Addresses and responds to departmental issues and concerns as they arise.
• Monitors the complimentary decisions of Player Development staff to ensure that they comply with the complimentary policy and monitor exceptions.
• Ensures compliance with applicable policies, procedures, and regulations.
• Accountable for the accuracy and thoroughness of departmental records and reports.
• Prepares and maintains departmental budgets.
• Hires, trains, develops, empowers, coaches, counsels, conducts performance and salary reviews, resolves problems, provides open communication vehicles, disciplines, and recommends terminations as appropriate.
• Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager